OVERALL WINNER:
While you can argue all day about which the better console is, when it comes to customer support in India, Xbox 360 vs PlayStation 3 is a no contest. With a 3-year warranty, quick turnaround time, and hassle-free replacements, the Xbox 360 sets the standard for after sales support for consoles in India, and even manages better turnaround times than bigger Western markets. Support for the PlayStation 3, on the other hand, is abysmal. Long turnaround times and clueless support executives make getting the console replaced a harrowing experience. So if you’re equally drawn to the features and software offerings of both consoles and feel that after-sales support is important to you, the Xbox 360 is the clear winner here.
XBOX 360 BEATS PLAYSTATION 3 (4 -2)
WHERE THEY NEED TO IMPROVE
Taking the above service and support situation for both consoles into consideration, here’s where we think both Sony and Microsoft need to up their game.
Xbox 360
- Replacement consoles – Giving refurbished consoles as replacement is a global company policy, so that’s probably not going to change. But Microsoft India should consider replacing failure-prone Core and Pro consoles with the new, more reliable Arcade consoles. This would greatly reduce the number of consoles they get for replacement, so everyone’s happy.
- Post-warranty support – The fact that Microsoft India is looking at some sort of post-warranty support is a positive sign. But whether or not they deliver on it we’ll know only in October, once the first batch of Xbox 360s runs out of warranty. A paid extended warranty would be great.
PlayStation 3
- Turnaround time – Taking a month to replace a PS3 is ridiculous, especially when the company is promising replacements within 7-10 days. Turnaround time needs to come down drastically.
- Quality of customer support – Customer support executives are clueless about the PS3, and they’re often unable to provide the customer an accurate status for his query. The entire replacement process has to be simpler and streamlined.
- Post-warranty support – A paid extended warranty option should be explored, because not everyone can justify paying Rs 12,500 for a PS3 just a year after paying Rs 25,000 for one.
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Very good article d(^_^)b
Some of the comparisons are unfair… Rrod and other popular breakdowns are the biggest blunder MS has commited..so they have to replace those.. Ps3 on the other has no such error code s and hardware failures are too rare.. The point about ps3 game distribution is better than xbox could also hav been mentioned
Some of the comparisons are unfair… Rrod and other popular breakdowns are the biggest blunder MS has commited..so they have to replace those.. Ps3 on the other has no such error code s and hardware failures are too rare.. The point about ps3 game distribution is better than xbox could also hav been mentioned.. Not from a fanboy point of view cause i dont own any of the consoles
I have owned both consoles and both have needed repairs at one time or another. While my Xbox 360 broke twice it took about 10-12 days to get it back and about the same for the Ps3 no where near a month. Second the three year warranty on the 360 ONLY covers the RRoD and the new E74 (or whatever its called) problems… So if you call Microsoft 1 year and day after you purchased your 360 for any other problem it will be an out of pocket repair… Oh and Sony does NOT give brand new consoles i can say that from experience.
INDIANS ARE INDIANS POLITICS EVERYWHERE! THIS COUNTRY IS NEVER GONNA SUCEED MARK MY WORDS.
Some Xbot fanboy makes an article that is litreally worthless let me make this quick PS3 has no problems like 360 so there no need to talk about warranty! Both consoles are great in there very one way. Its from customer perspective on what is required.
Hanif roshan you are a fool.This comparison was written by someone who doesnt even own a 360.How can you be a 360 fanboy if you own a ps3 instead of a 360.This comparison was made taking polls from members of the site who have given first hand experience so please shut up…And @ bhartiman I do agree that 360 requires better support because of more hardware problems,but the game distribution is a problem of the distributors not of Microsoft support.In India playstation brand has always been strong since its probably the oldest officially available brand here.So more people go for playstation without even thinking and therefore more playstation games sell.Therefore availability of their games is better.But doesnt change the fact that xbox has best support here.Kudos M$
Oh and lol at ps3 has no problems.My friend who lives in NZ had to pay 6500 in INR to get his ps3 repaired whereas his 360 got repaired for free.AM laugh
Lastly @ty read again M$ India has unofficially extended this warranty for failures beyond rrod and e74 so effectively all problems are covered for 3 years
After reading the article when can say few things:
* Reviewer is XBOX fan
* MS is offering 3 yaer warranty as they knew XBOX is error-prone, RROD & other issues are frequent in XBOX (similar to BSOD in Win 98)
* Sony product is a sony product & it will not behave abruptly, whetehr its DVD player, TV, amera or PS3.
I don’t own any of XBOX 360 or PS3, but I am planning to own one (probably PS3) as I own PS2 (pirated
) & found know issues with it & also MGS series is only for PS3 only. I have also gone to many user forums & websites which shows how XBOX doesn’t live to users expection.
@ Hanif : Dude you’re dumb. People like you is exactly the reason why “THIS COUNTRY IS NEVER GONNA SUCEED MARK MY WORDS.” As put by you.
The person who wrote this article is a PsFag.. hes nowhere close to being an Xbot.
He’s personally had experiences with Sony Support and quite frankly they’re quite a pain to deal with. That was his motivation for this article.
Well thanks for everyone replies. I have proof that i own a PS3 and 360 and i got agree 360 doesn’t meet user expectation. I even have a high end PC which i play my multiplatform games. I don’t need a 360 without exclusives and played on a component without even a true 720p games. None of you understand the difference unless you make out. I don’t want to waste my time. Everyone think what they own is best. I’m not that i own all of them and i know there potential. Be happy with your console i’m not flaming anyone
@Hanif – You have got to understand that this is NOT an article comparing the pros and cons of the Xbox 360 !!! It is an article written comparing the service support and after sales experience of both consoles. So based on the what the article was intending to do – comparing after sales experience, it is clearly a well written and fair article.
Sony has always delivered the best customer experience. Ok coming to your way. Microsoft makes a faulty console and its now in its 5th gen processor called Jasper which is still giving its problems(E73). My friends have changed the 360(Xenon or Zephyr or Falcon) 5-6 times or even more and now they are sitting out of warrenty and paying for there repair. You think its fair? Microsoft should have made a proper error free console like Sony did or Nintendo did which is almost free from problems then an article like this wouldn’t even exist. This support itself has its base as RROD.
1.Normal HDD 500gb 2.5″ = 3400 MRP
2.360 120gb HDD = 8000 or more
3.360 wireless headset = 1500rs one-sided (not even bluetooth more power hog)
4.Wired headset = 800 one-sided very very cheap quality for 500 bucks u can get a amazing logitech Headset.
5. Pay for playing on live(i agree) tell me if 1 Indian is playing Gears or Halo 3 without delay or lagg. I’m using airtel 1mbps home and its got amazing dl and upload speed and it laggs.
6.Xbox360 wireless adapter = 3000 buck wow!!! i will get Wireless – N router with dongle for that cost. I did a very big mistake trusting on 360′s line-up which made me buy a 360 and that will never happen again!
I love the 360 for its games and interface also the controller but quality wise and support [0]
xbox has more easy replacements ……. etc. cus its an old console , ps3 is new , it will take time ……… to gain more supports from India sony.
how come the whole article never says that the 360 keeps breaking down, when the whole article is fundamentally about fking support?
Too bad some fellow noob Indians are gonna come arnd this article and buy the 360 when wat they were really looking for was something else
Author FAIL
@Brendan HAHA, lets write an article about which console does better filtering of textures, shall we? and then ppl will come arnd saying, NO! the other console is better, and then we can go there and say: Noobs shutup, this is a article comparing only texture filtering, its a well written article and fair… rofl
the author is a bong!!!11 emni kaino likhecho baba, ek bari bole to ditte ki xbox ta ektu beshi kharap hoe
(me a bong too)
Hanif please gtfo.When will you get it inside ur head that the writer of this article is a ps3 fanboy.To all the foools who are saying writer is a xbox fanboy.HE IS NOT.This is a testament to how much most Indians love sony that they cant hear a freakin word against their gods.Oh and hanif please gtfo and stop giving us prices of 360 items.360 doesnt need 500 gb cos you dont need to install games.And if you want wireless adapter and crap go for ps3 who is stopping you.But the controller and games alone make xbox>>>ps3.Now please gtfo I didnt want to write this but you guys are irritating.Sony customer support sucks accept it and grow up.This isnt a ps3 vs 360 articles its just about customer support.GO AWAY
Oh and before you bring more crap here hanif let me shut you up.You buy a console to play games right.Do you realize how expensive ps3 games are.3500 for mgs4 lol gtfo
@Shailendra you dont own xbox or ps3 thats why you dont know squat.I have owned 2 ps2′s simply because one stopped working at repair cost was 3500 RS.So I decided to just get a new one.Atleast M$ repairs for free.Lol at ps3 has no problems,want me to find links??
I don’t know why a fanboy war has started over here. This article is not about capability and features of PS3 and Xbox 360. This is about the support Sony and Microsoft gives to their customers.
Many of you have stated that the PS3 failure rate is less. Its less but not non-existent. Imagine having to pay 13k for replacing a console that can be repaired for 1-5k. If even after that you say that Sony rocks…then I don’t know what to say.
Failure may be less or more but the company should provide proper support irrespective of that.
And the people who are supporting the PS3 or I should say Sony adamantly, how many times have you dealt with Sony India customer support regarding your PS3? I’m sure your views will change once to get the chance to deal with them.
Sony treats us Indians like shit and still here we have people who are supporting Sony blindly. They took a month to replace my PS3 and same is the case with everyone I know in gamingindians.com. Go out of India and look elsewhere. Europe and America they replace it in a week max. UK they have a next day replacement policy.
@Chiranjit finally someone with sense.I have been on this site for I dont know how long and most of the people I see are such huge sony fanboys its not even funny.They are almost ignorant
About fricking time you showed up CJ lol…
But i doubt you’ll get any sense into Hanif, he still thinks the article is about a Ps3 vs X360 console war.
Classic case of ignorance caused by commenting without actually reading the article
OR
Just being incapable of reading, which i wouldn’t doubt in his case.
I should’ve mentioned in bold and big fonts that “This article is about the after sales service support only”.
@Sarthak
If your not ready to pay for your games. Your just a jobless ignorant kid who depends on your parents for money to buy and play games. I earn money and spend them on games. So i know the value of them more than you do. I’m very sorry if anything has hurt your feelings you have learn more by buying the games instead of downloading them and playing it on your console! 500gb HDD is for games,movies etc. Maybe you don’t have a problem even if the disc is scratched because its only going to charge you 100rs. for a new game. So i install them to Hdd without damaging the disc because its a well known problem that the 360 scratches the disc.
The funny thing about this article and moreover the comment thread is that at no point is the flamer (name not required) talking about actual Sony support in India. I have lived on more than two continents and the Sony support for pretty much any Sony product in India is absolutely dire. I have had a VAIO, Bravia, PS2 and PS3 fail on me and I can tell you that without a doubt we are at the bad end of the stick here in India. The US replacement policy by SCEA is marvelous, the European one as mentioned before is good too but for some reason, when you try and get your point across to Customer Support in India you will end up feeling like you called a garage to help you with your problem. Xbox on the other hand has had a better launch program and arguably a better scheme, at present, for their hardware. I still think library-wise and actual game support wise your going to get a second-rate support from third party developers on MS games but, once again, as mentioned before thats not MS’s problem.
Sony better pick up its pace because MS was far behind when the console war started and if your not targeting countries with larger gamer bases then your going to lose out in sales and eventually the fight ends up getting lost too.
OMG hanif you are the biggest idiot ever.Where have I said I dont pay for my games.I never use piracy on my console.Please please go away and dont fall out on the door like the kid you are.And xbox wont scratch ur disk if you dont move the console while its in use.Its obvious you dont have a xbox retard
WoW you actually care when a xbox is getting bashed. So its obvious your a only a Xbox owner. Too bad kid. Tell ur parents to get PS3.
Jeez! kids these days are given the freedom to surf the net.
@Hanif…seriously dude…why r u bashing someone who’s trying to find out what the problem is with his console and it trying to provide proper advice when u urself are ready to open a ps3 and fix any problem that has occured. I guess u can clearly see who is acting fanboyish now.
Please remove ur fanboy glasses and look at the current scenario in India with respect to Sony PS3. This article is an effort to improve it if at all. Arent you the one who said “INDIANS ARE INDIANS POLITICS EVERYWHERE! THIS COUNTRY IS NEVER GONNA SUCEED MARK MY WORDS.” I see that getting true over here.
I dint want to make any personal comments but dude u r just too much.
Hey most of it is said already , i’d just like to repeat a point which most of the people took up , but some wanna bee’s stopped them from a further discussion.
Sony India for some reason has full faith in their products and deny any sort of faulty hardware complaints what so ever , sources – friend’s experience.
So, in order handle that , i think the upper management if they know what the issues relating to the hardware are should channelise the information aptly to the remotest official who is required to know what the problems are.
So blaming Sony India well may be but definitely to blame Sony India’s Management and their Communication channel for sure.
@hanif wow you care if ps3 gets bashed , too bad kid go and sell it and get a xbox .And just to piss you off ps3 sux muhahaha.Oh and btw everyone is asking you to shut up so do us a favor and shut up ok??
Too bad kid has started to cry. I didn’t kick sand in your face so don’t cry kid and by requesting me to shut up. I own both the console so i talk about it on any site. And this isn’t your website its my own freedom. TREY 4 Life.
sony does provide better quality but xbox 360 has a edge due 2 strong gaming line up,but i guess ps3 has a better fututre!
And wh exactly said it takes a month to replace a PS3? I’ve seen replacements in under a week. But hell man, end of the day, both are gr8 consoles to have
@Hanif lol you think am crying.Am laughing on the floor at your ignorance and lies.Go and suck your trey
.Do whatever you want am not wasting more of my precious time on you.BTW Ps3 sucks
@Sarthak
If a person is not crying then why is he replying??? “precious time” LMAO!!!
Some one in the forums here said he got his ps3 replaced with a killzone 2 bundle,even though the warranty got expired 6months back free of cost!!
How s that possible?
I was given my replacement ps3′s in 4 days when the first one died and in 7days when the other ps3 died.Sony completely lives up to the promise!!
@prashant…sir…u r the height of fanboyism…u can manipulate things any way to suit you…that some one who got his ps3 replaced even after the warranty was expired was me…and my warranty was 6 weeks over due and not 6 months…go and check your stupid thread…and that too took a month and I had to call Sony everyday for 2 weeks before I cud get a proper response…go and search for the thread which I opened for taking the survey and check for yourself.
And sir…please dont say your ps3 got replaced in 4 days and 7 days now…where were you when I was doing the survey…I had those thread open for 2 weeks to get feedbacks and they used to get daily bumps…were you sleeping then or u log in to the forum just to let people know that you got a ps3 replacement.
Hey Mr Chiranjit i was not online for sometime due to exams,call me a fan boy,call me anything,dont give a damn about it!!And i dont Manipulate things mr Numskull!!
Hey hey…easy with the calling names…u can go and check ur thread and then tell me that u dint manipulate anything…6 months is not equal to 6 weeks for ur knowledge
Funny… I never thought I’ll have so much fun reading the comments. The article is nicely written and put its point across that MS is better at after sales support (reason could be a crappy hardware…). And people start fighting over which console is best. Wow…
I agree that MS is good at after sales service and also agree that xbox is the crappiest console ever (despite the fact that I own it). But still why fight… enjoy your PS3/xbox… and let others enjoy their console. No one is forcing you to buy anything…
Also plz understand the intent of the article before hurrying to write comments.
I have visited many sites as I am planning to buy a gaming console . some websites support the xbox and some the ps3. but my mind is still not made up as both have advantages and disadvantages. please help me out
My friend has a PS3 which is under warranty.. some problem occurred and he gave it to sony for replacement. its been over 2months.. its still with sony. he keeps calling them daily but no proper responce..he was telling many time they wont even take the call(may be some service center no. given to him).. i never thought sony has such a BAD support
PS: i dont have either X360 or PS3.
[...] May 13, 2009 A good article from Gaming Indians which highlights the current level of after sales support provided by MS and Sony for Xbox 360 and PS3, a must read for a gamer interested to buy a console GamingIndians.com » Xbox 360 vs PS3: Which offers better customer support in India? [...]
I never knew that people in India also fight about xbox and ps. As xbox360 and ps3 owner i would say xbox360 have better customer support in Canada, may be because North American Region. Except customer support i am on ps3′s side.
Fget xbox or ps3… PC is the best… xbox/ps3 are just gimiks to mint more money from users… PC can become a better console just get a good card and an LCD and voila.. u got pc+console… lol…
ps3 is a fucking awesome console assholes @sarthak ur just a broke kid who cannot buy ps3 stop wanking bout it loser u n ur console suck donkey balls !
As every one die to get an xbox360 or ps2 or an ps3 and it also an equipment where we can play games and also store movies in 40 or 60 gb of harddisk space in xbox 360 or ps3 and we can also see movies in xbox 360 or ps3
this gaming indians site sux.. its full of ps fags n gay mods like hp sam ,athek
it is more like gayindians
I feel that all this blog is about the warranty and less about the console and games. First off, you should compare statistics from PS3 to 360. Would you take a console that is a ticking time-bomb or would you rather get a console with only 1% chance of having a factory defect since that’s what all the PS3 is. Since 2006, my PS3 has always been with me, not to mention I use Folding@Home (leaving my PS3 idle for 6 or more hours to help disease research every few days) and IT DOESN’T BREAK.
And secondly, I can’t help but think that this whole article is just one big troll bait. Comparing a PS3 warranty to a 360 warranty is just downright outrageous. A failure for the PS3 is virtually unheard of but a 360′s failure rate is known throughout EVERY GAMER IN EXISTENCE. And yet you compare these 2 as if they had the same problem. Shame on you.
You know what, why did I bother commenting. Just get a 360! I hope it doesn’t break on you.
Sonny, get a life. I said I’ll gift you a XBOX this diwali, don’t get over anxious.
Go back and play your gameboy II. You don’t deserve anything else. Also, don’t forget to bow down at the Sony Showroom tomorrow morning when cross it on your cholle bhature ka thela.
From your dad holidaying in the caribbean with your neighbor’s mom!
(and guess what, they only have 360s in their entertainment rooms here on this ship!!!)
Fanboy…pssttt.
[...] While PS3 offers a Blu Ray drive, DTS decoding and in built WiFi, the Xbox 360 boasts of some great titles, downloadable content (DLC) and awesome after sales service. [...]
[...] 29, 2009 I am re-posting this article with reference to an article published on IVG site (Erstwhile Gaming [...]