FT-9
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No disc is swapped, game Cds are returned only when there are major scratches on disc or game installation failed, if the CD is cracked/damaged in transit, we pay the full amount to customer.
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Yes, for high value items, we will start recording unboxing videos of sell orders and we also have cctv installed in office. All our pre owned consoles are thoroughly tested for 2 days and then we process payments, we have a testing form which includes over heating issues, warranty seal check, body check, storage etc, this form is filled by the tester and verified by the manager before payment and adding in stock. Our pre owned console return rate is less than 10%, consoles returned are also those which were damaged in transit. We have 6 months extended warranty program since almost a year now on all consoles, and by next week we will be introducing 12 months warranty on all pre owned and new consoles.
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We are processing a full refund for this order, also sharing a video of the received console which shows that the console warranty seal is tampered and the marks on the screw (please note that we are not claiming that the tampering is done by the customer, maybe something has happened during transit, we are contacting our logistics partner for the same) It is a request to the admin/mods of this community, to have a process where a user should provide minimum proof of unboxing video of the items received, if he/she wants to raise a complaint/query against any company/user, especially for a high value item. PS: the refund transaction details will also be emailed to customer by today evening. Video link : https://drive.google.com/file/d/1JG-4PNY4eLcBWlGYezrBmbdZZx8rugEd/view?usp=sharing We have refunded this customer and also shared the video of the console received, I have also written to the admin/mods about the same.
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I have shared the sell order report for this case in the same thread, Op had sent CPU which was faulty, the same has been returned, hdd was tested and paid, for ram, he placed sell order with 2 rams and we received 1 unit, which was not in saleable condition, he was called and informed about the same. The ram that is available on website, which Op is claiming that it belongs to him, was purchased from a different customer, I have called this customer yesterday and confirmed the ram model name and brand, to ensure there was no mixup done by the testing team. Any pre owned item available on our website, is added only via a successful paid sell order, so in this case the hyper x ram sell order was paid to a customer and the stock was added.
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Multiple minor scratches can't be seen properly in pics, we are in discussion with courier cos, if they can do a qc of game discs at pickup, this will save time for customer and for us too, but then it's going to take some time for this process to get started.
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If we return a game, it's a direct loss to us, we are spending on courier charges both ways, picking up the shipment and sending it back, we try to buy maximum games possible, we even buy games without packshot and original boxes.
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Pls dm me your order no, let me check why there was a delay in returning your sell order.
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Hi, sorry for the late reply, I can't login to Ivg on my new phone, using old phone to reply here, games are rejected if it has multiple minor scratches or one major scratch, pls try to check CDs in proper bright light. There is no way game CDs are returned for any other reason or any game disc is changed. I will be online on forums from now on, feel free to msg me, if any order related query. Thanks
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Black controller is not available with the disty, we keep adding white ds on a weekly basis.
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Games were rejected due to scratches, it will be returned to Op registered address. Op is also informed by customer care team today.
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Online Shopping : deals and discussion thread
FT-9 replied to Bird Bird Bird's topic in General Chatter
Can you msg me your order no, will check the mail issue as well, thanks. -
Online Shopping : deals and discussion thread
FT-9 replied to Bird Bird Bird's topic in General Chatter
Pls provide your order no or dm me, will get it done on priority. Due to covid restrictions, we are working with limited staff, hence, there is a delay, hopefully all staff should resume work by next week. -
https://www.cityam.com/covid-death-rate-not-rising-swap-travel-restrictions-and-mass-hysteria-for-cautious-optimism-as-omicron-mutation-is-super-mild-variant-who-and-coronavirus-experts-say/
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Media before the match were like, omg we saw pandya bowl in nets, haha
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Not the case in Mumbai, Infiniti and other big malls r very strict about allowing only fully vaccinated ppl.
