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Microsoft screws up INQ's Xbox 360 repair


KnackChap

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WE JUST KNEW it wouldn't go smoothly.

 

Shortly after our Xbox 360 went to the mass-grave of RROD failures, when playing the mediocre Halo 3 :rofl2: :rofl2: , we sent it off to Microsoft for our free repair.

 

We packaged it nicely. Dusting off the original retail box from mothballed storage, we carefully placed the 360 in, coupled with the PSU and a substantial amount of original packaging.

 

We also left the chrome 360 plate on the DVD drive - this was a Core unit which we had customised with a chrome DVD tray to make it appear to be a Premium SKU - Core units were the only consoles available in shops on day one.

 

We finally received our repaired 360 unit back in the post today. But things were slightly amiss.

 

First, the console came packaged in a cardboard box. Gone was our original retail box and packaging, instantly removing a substantial amount of resell value.

 

Secondly we noticed our beloved chrome DVD tray had disappeared in favour of an original off-white plastic plate. The swines!

 

Most importantly though, our heavy, expensive Xbox 360 power supply was nowhere to be seen.

 

Microsoft, having written off a billion dollars obviously needed to recoup as much money as it could on each console repair, and so has resorted to filching INQ property!

 

Lastly, and possibly the most humorous part of this debacle, is the fact that the console wasn't correctly repaired.

 

The Core unit had been suffering from an intermittent RROD, which is what we had specified in the repair form to Microsoft.

 

Instead, they've 'repaired' the DVD drive, which, though bloody noisy, never gave us any problems.

 

Microsoft, if you're reading this, please return our items as soon as possible

 

http://www.theinquirer.net/gb/inquirer/new...ws-inq-xbox-360

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WE JUST KNEW it wouldn't go smoothly.

 

Shortly after our Xbox 360 went to the mass-grave of RROD failures, when playing the mediocre Halo 3 :rofl2: :rofl2: , we sent it off to Microsoft for our free repair.

 

We packaged it nicely. Dusting off the original retail box from mothballed storage, we carefully placed the 360 in, coupled with the PSU and a substantial amount of original packaging.

 

We also left the chrome 360 plate on the DVD drive - this was a Core unit which we had customised with a chrome DVD tray to make it appear to be a Premium SKU - Core units were the only consoles available in shops on day one.

 

We finally received our repaired 360 unit back in the post today. But things were slightly amiss.

 

First, the console came packaged in a cardboard box. Gone was our original retail box and packaging, instantly removing a substantial amount of resell value.

 

Secondly we noticed our beloved chrome DVD tray had disappeared in favour of an original off-white plastic plate. The swines!

 

Most importantly though, our heavy, expensive Xbox 360 power supply was nowhere to be seen.

 

Microsoft, having written off a billion dollars obviously needed to recoup as much money as it could on each console repair, and so has resorted to filching INQ property!

 

Lastly, and possibly the most humorous part of this debacle, is the fact that the console wasn't correctly repaired.

 

The Core unit had been suffering from an intermittent RROD, which is what we had specified in the repair form to Microsoft.

 

Instead, they've 'repaired' the DVD drive, which, though bloody noisy, never gave us any problems.

 

Microsoft, if you're reading this, please return our items as soon as possible

 

http://www.theinquirer.net/gb/inquirer/new...ws-inq-xbox-360

 

:roflroll2: Funny stuff KC and not necessarily true. But it does remind me of CHOR bazaar. You leave your XBOX unattended and M$ will remove it's spares and sell around you in no time.

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