Jump to content
Bulovski

The TV Decision Making thread

Recommended Posts

11 minutes ago, l33tmaniac said:

It happens like once every 30 seconds or so. Its very minor and is sometimes rarely imperciptible.

 

BgmgjLs.mp4

 

 

Yes, but installing it is no different from attaching a monitor to a mount. You just need to be careful. Anyway, I will raise a ticket and see what they say. It is annoying af.

No harm in getting it checked then. 

Share this post


Link to post
Share on other sites
30 minutes ago, l33tmaniac said:

 

Yes, but installing it is no different from attaching a monitor to a mount. You just need to be careful. Anyway, I will raise a ticket and see what they say. It is annoying af.

 

Yes, its not particularly difficult. Anyway, apart from raising a concern with the retail store, I assume there will be a technician coming to your place tomorrow to install it?

 

Share this post


Link to post
Share on other sites
48 minutes ago, Chirag2001 said:

 

Yes, its not particularly difficult. Anyway, apart from raising a concern with the retail store, I assume there will be a technician coming to your place tomorrow to install it?

 

 

Already did. Waited for 2 days and got a message saying that the service centres are still closed. The call centres are non functional and there's no way to follow-up on the tickets. Whatever I raised got closed automatically and hence we (wifey and I) decided to do the installation ourselves. 

 

From what I've noticed, this flicker happens mostly with static images/screens. When there's moving content, it doesn't happen or even if it does, it's barely noticeable. Raised another ticket just in case to see if it that gets picked up at least. If the service engineer does show up, will show the issue and see how to get it resolved. 

 

Video showing the flicker: https://i.imgur.com/BgmgjLs.mp4

Edited by l33tmaniac

Share this post


Link to post
Share on other sites
18 minutes ago, l33tmaniac said:

 

Already did. Waited for 2 days and got a message saying that the service centres are still closed. The call centres are non functional and there's no way to follow-up on the tickets. Whatever I raised got closed automatically and hence we (wifey and I) decided to do the installation ourselves. 

 

From what I've noticed, this flicker happens mostly with static images/screens. When there's moving content, it doesn't happen or even if it does, it's barely noticeable. Raised another ticket just in case to see if it that gets picked up at least. If the service engineer does show up, will show the issue and see how to get it resolved. 

 

Video showing the flicker: https://i.imgur.com/BgmgjLs.mp4

Where is the flicker in the video?

Share this post


Link to post
Share on other sites
22 minutes ago, playstationdude said:

I though that was a flash from your phone due to recording. That seems quite noticeable. Better to get it checked.

 

I am so bummed. Was pretty excited for the TV and now this issue. Getting hold of customer service guys is going to be a nightmare now especially considering LG call centres are non-operational. 

Share this post


Link to post
Share on other sites
3 minutes ago, l33tmaniac said:

 

I am so bummed. Was pretty excited for the TV and now this issue. Getting hold of customer service guys is going to be a nightmare now especially considering LG call centres are non-operational. 

Connect with the store. Its their responsibility ideally, since the TV is brand new.

Share this post


Link to post
Share on other sites
2 minutes ago, l33tmaniac said:

 

Thanks. I'll try calling the sales rep tomorrow. 

Croma is really good in this department. The customer care is very helpful. I had a washing machine from samsung with Closet dry feature. Somehow the drying was not happening after a few months and Samsung engineers were just f**king around, trying to tell us the feature is not what we expect (despite me using it for 6 months). Finally assholes got my machine out of warranty and refused service.

 

Approached the Croma store casually and their area manager took it up with Samsung and got me a new replacement. They actually told Samsung reps we will stop selling your washing machines if you cause so much inconvenience to our customer. Lol.

  • Like 1

Share this post


Link to post
Share on other sites
13 hours ago, playstationdude said:

Croma is really good in this department. The customer care is very helpful. I had a washing machine from samsung with Closet dry feature. Somehow the drying was not happening after a few months and Samsung engineers were just f**king around, trying to tell us the feature is not what we expect (despite me using it for 6 months). Finally assholes got my machine out of warranty and refused service.

  

Approached the Croma store casually and their area manager took it up with Samsung and got me a new replacement. They actually told Samsung reps we will stop selling your washing machines if you cause so much inconvenience to our customer. Lol.

 

Damn. Croma was my first choice, but they didn't have the TV in stock. The reliance rep has been helpful so far and has escalated my issue so that a service engineer from Reliance drops by and inspects. Hopefully they shouldn't deny replacement saying it was self-installed. If they do, I plan on escalating the issue since they didn't tell me that LG service centers are non-operational.

Share this post


Link to post
Share on other sites
3 minutes ago, l33tmaniac said:

 

Damn. Croma was my first choice, but they didn't have the TV in stock. The reliance rep has been helpful so far and has escalated my issue so that a service engineer from Reliance drops by and inspects. Hopefully they shouldn't deny replacement saying it was self-installed. If they do, I plan on escalating the issue since they didn't tell me that LG service centers are non-operational.

Good luck. Hopefully the issue is resolved quickly. OLEDs are the most premium range from Retailers, should provide quick resolution. I dont think installation would be a point as there is as such no mounting and all done.

Share this post


Link to post
Share on other sites
3 minutes ago, l33tmaniac said:

 

Damn. Croma was my first choice, but they didn't have the TV in stock. The reliance rep has been helpful so far and has escalated my issue so that a service engineer from Reliance drops by and inspects. Hopefully they shouldn't deny replacement saying it was self-installed. If they do, I plan on escalating the issue since they didn't tell me that LG service centers are non-operational.

Good luck. Hopefully the issue is resolved quickly. OLEDs are the most premium range from Retailers, should provide quick resolution. I dont think installation would be a point as there is as such no mounting and all done.

  • Thanks 1

Share this post


Link to post
Share on other sites
3 hours ago, l33tmaniac said:

 

Damn. Croma was my first choice, but they didn't have the TV in stock. The reliance rep has been helpful so far and has escalated my issue so that a service engineer from Reliance drops by and inspects. Hopefully they shouldn't deny replacement saying it was self-installed. If they do, I plan on escalating the issue since they didn't tell me that LG service centers are non-operational.

The self-installation will have nothing to do with the problem, but can become a point for them to nitpick.

 

Hopefully this gets sorted soon.

Share this post


Link to post
Share on other sites
22 minutes ago, quixote_1989 said:

The self-installation will have nothing to do with the problem, but can become a point for them to nitpick.

 

Hopefully this gets sorted soon.

 

Thanks, man. I know that it ideally should not be an issue. I went through the warranty doc just to be doubly sure and it isn't mentioned anywhere that self-installation voids the warranty. This is evidently an internal problem and I hope they don't end up using that an excuse to create a scene. The Reliance guys are at fault for not knowing that LG service centers are closed. It they had known it, I would have refrained from buying the TV in the first place and waited for things to get sorted. 

Share this post


Link to post
Share on other sites
1 hour ago, l33tmaniac said:

 

Thanks, man. I know that it ideally should not be an issue. I went through the warranty doc just to be doubly sure and it isn't mentioned anywhere that self-installation voids the warranty. This is evidently an internal problem and I hope they don't end up using that an excuse to create a scene. The Reliance guys are at fault for not knowing that LG service centers are closed. It they had known it, I would have refrained from buying the TV in the first place and waited for things to get sorted. 

 

Yep, absolutely do press on that point.

 

As @playstationdude has mentioned, this is basically the most premium range as far as Indian retailers are concerned. 

Share this post


Link to post
Share on other sites

Not exactly a TV decision question but rather a to buy now or later one.

 

I have a TV in mind, but not sure whether I should go for it now or wait for any sales in August/October, If there are any sales that is.

Also hearing rumblings about dealers possibly hiking the price of products or higher taxes to deal with Covid-19 impact on sales past few months.

 

I don't want to pay more than it is now, also don't want to miss a good deal. What do you guys think ?

Edited by gecko89

Share this post


Link to post
Share on other sites
On 5/26/2020 at 4:50 PM, quixote_1989 said:

 

Yep, absolutely do press on that point.

 

As @playstationdude has mentioned, this is basically the most premium range as far as Indian retailers are concerned. 

 

A bit of an update. The LG technician showed up yesterday, opened the processing unit at the back to check for loose cables and confirmed that this seems to be a panel issue. He is able to see some panel errors in the service console. He has updated the ticket with details and put an update saying I've asked for replacement.

 

The Reliance guys asked me for the LG tracking # so that they can process the replacement and I am waiting to hear back from them on the status. Was really excited about the TV and now just keeping fingers crossed regarding the replacement going through in a timely manner.

Share this post


Link to post
Share on other sites
1 hour ago, l33tmaniac said:

 

A bit of an update. The LG technician showed up yesterday, opened the processing unit at the back to check for loose cables and confirmed that this seems to be a panel issue. He is able to see some panel errors in the service console. He has updated the ticket with details and put an update saying I've asked for replacement.

 

The Reliance guys asked me for the LG tracking # so that they can process the replacement and I am waiting to hear back from them on the status. Was really excited about the TV and now just keeping fingers crossed regarding the replacement going through in a timely manner.

Lg generally has a very good customer service, it might have been a bit of hassle because of corona, but you are in safe hands. 

  • Thanks 1

Share this post


Link to post
Share on other sites
On 5/29/2020 at 4:24 PM, gecko89 said:

Not exactly a TV decision question but rather a to buy now or later one.

 

I have a TV in mind, but not sure whether I should go for it now or wait for any sales in August/October, If there are any sales that is.

Also hearing rumblings about dealers possibly hiking the price of products or higher taxes to deal with Covid-19 impact on sales past few months.

 

I don't want to pay more than it is now, also don't want to miss a good deal. What do you guys think ?

What TV and deal, generally I am a believer of buying stuff when you are interested, rather then saving a few thousand and wait, the fun dies by then. 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...