ghb Posted January 4, 2008 Report Share Posted January 4, 2008 Here's a copy of my letter to Sony India customer care detailing my 13 day experience with them. Hello, I am Nitin Sagar, a 23 year old software engineer living in Delhi. Last month just prior to Diwali, I purchased a 60GB PS3 (with warranty). I wanted to get an Xbox 360 but I didn't want to get into the hassles of having to keep sending my gaming console for frequent repairs. Unfortunately that made me buy a PS3 and boy was that a bad decision. A month later my PS3 stopped reading any discs. This suddenly happened when I was happily playing Resistance : Fall of Man. It just hung and then wouldn't acknowledge any disc put in it. This happened on 23rd December 2007 (right during the holiday season!) I took it to the Lajpat Nagar service centre and thats when things got even worse. First, they refused to take my set in because I did not bring the accessories. I had called up the customer care number atleast thrice before bringing in the unit and they did not mention anything about getting all the accessories along. After a minor heated argument, all throughout which I was saying I would get the accessories when I come to pick my system or they can just replace the console, they finally took in my PS3. On my way out I was told that the 60GB is not in stock and would take 10 days for replacement since it would need to come from Singapore. (Log Information number : xxxxxxxxxx) Then, on the 27th of December 2007 I got a call from the Lajpat Nagar service centre saying my PS3 was fixed. I drove 20 kms to reach there, only to find out that it was in the same state as before. Not a single game being tested by the workers there worked. I was called for no reason. I deposited the accessories I had brought along and left dejected. I wanted to fill a feedback form for the same but I was refused to be given one. On 30th December 2007, I got a call from Sony India asking me from where I had purchased the unit to which I replied with all the information I knew. I was told I would be getting a call back in 1/2 an hour. I never got a call. On 2nd January I called up the customer care number and I was told I would get a call back from the engineering staff to update me of my PS3 status. I never got a call. On 3rd January, I called up again and spoke to Azhar who told me the same thing. I didn't get a call that day either. On 4th January I spoke with Richa who again, told me the same thing, also adding that my system was repaired and it would be delivered to the Lajpat Nagar service centre by afternoon. I was supposed to get a call by noon which I didn't. On 4th January, I called up the service centre again and spoke to Shefali who said that my unit would need to be replaced and it would take some 10-13 days. This was the 13th day since I had submitted my unit. I logged a complaint regarding the horrible handling of customers by Sony India (complaint number xxxxxxx) It seems no one has any clue what is happening with the PS3 and what to do with it. This is the worst treatment I have ever faced as a consumer. I will make sure I never buy a Sony product ever again in my life. I will also make sure that word of the excellent Sony India customer care department gets around on sites such as www.IndianVideoGamer.com and www.theangrypixel.com. I think the people at the Xbox forums should also know that they are getting the better end of the deal. It seems the Microsoft India staff knows how to handle their customers. Sony should take a cue from that. I'm sure this is all a worthless effort and I will not even be getting a reply of this mail, let alone my PS3 back in the near future. An extremely disheartened Sony India customer, Nitin Sagar Link to comment Share on other sites More sharing options...
playstation Posted January 4, 2008 Report Share Posted January 4, 2008 hi nitin, i understand the feeling you go through just a week ago i was running around for my psp which in just 2 days of purchase showed some distorted lines and i got it replaced in 13-15 days after writing so many letters to sony india care.the service center told me same thing about singapore repairing and that it may take a month for a replacement.... i do agree with you that sony service in india is not at all good...i was requesting anyone from gaming indian to give me atindriya bose email so he could know the service we are getting ...i request them again this time they should give it to you or atleast do something if they have some good contacts in sony india . all gi members can sign a petition and forward it to sony playstation india..... if ofcourse everyone agrees. Link to comment Share on other sites More sharing options...
ghb Posted January 4, 2008 Author Report Share Posted January 4, 2008 thanks for the support man....i know what u must be going thru anyway, the main reason for my posting this was to let ppl here know what an extra 7-8k for warranty got me - NOTHING! Link to comment Share on other sites More sharing options...
playstation Posted January 4, 2008 Report Share Posted January 4, 2008 ^^ i know that 7k-8k that we all spend to make sure if are secured sometimes just doesnt help much....and gamers like us we dont have other choice but to buy it from original market gaming consoles like psp ,ps3 xbox 360 are so sophisticated that buying from grey market is a much more riskier. dont worry it will all be fine.i am sure. Link to comment Share on other sites More sharing options...
Chaztin Posted January 5, 2008 Report Share Posted January 5, 2008 Not expected frm sony, nw m thing to get 1 frm grey market only, i think its better n repairalbe!! Link to comment Share on other sites More sharing options...
playstation Posted January 5, 2008 Report Share Posted January 5, 2008 @nitin any new news from sony side regarding your ps3. Link to comment Share on other sites More sharing options...
ghb Posted January 5, 2008 Author Report Share Posted January 5, 2008 @nitin any new news from sony side regarding your ps3. edit: i've given up...if it ever does come back it'll be a surprise Link to comment Share on other sites More sharing options...
arjunsood2003 Posted January 5, 2008 Report Share Posted January 5, 2008 so uv just abandoned ur ps3 completely?! im stunned Link to comment Share on other sites More sharing options...
lastAvenger Posted January 5, 2008 Report Share Posted January 5, 2008 aage khai peeche khadaa Link to comment Share on other sites More sharing options...
arjunsood2003 Posted January 5, 2008 Report Share Posted January 5, 2008 ps3s going bad r very rare cases..or atleast thts how it seems to be..if it were me, i wudnt hesitate much bfor buying one from the grey makret..no offence nitin.. Link to comment Share on other sites More sharing options...
ghb Posted January 5, 2008 Author Report Share Posted January 5, 2008 ps3s going bad r very rare cases..or atleast thts how it seems to be..if it were me, i wudnt hesitate much bfor buying one from the grey makret..no offence nitin.. none taken...i am not suggesting ppl stop buying PS3s...and i dont have anything against sony either its just that i feel cheated for paying sony india extra money for my peace of mind if i wud have known before buying a console that i wud be going thru this kind of turmoil, i wud have gone for the xbox 360 (w/ warranty) so if there are others who are in the same predicament, i just hope reading about my experience clears any kind of misconceptions they might be having Link to comment Share on other sites More sharing options...
ghb Posted January 5, 2008 Author Report Share Posted January 5, 2008 trust me, owning an xbox 360 isnt all that better....i'm on my 3rd console, or is it 4th?...3rd i think wud u belive that is the only reason i finally went for a PS3?!! i wanted to play gears of war so bad Link to comment Share on other sites More sharing options...
Chaztin Posted January 5, 2008 Report Share Posted January 5, 2008 The console that I recently sold to Systemic, was my 3rd one, Scenario is very much similar on both Sonys and MSs side, the only difference is MS has support of many RRoDed and thrown away but repaired kind of consoles that MS does Abra ka Dabra on them and send back to customers immediately as replacement....l8er to find, even this one needs replacement!! Link to comment Share on other sites More sharing options...
Hot-Drake-Pixel Posted January 5, 2008 Report Share Posted January 5, 2008 trust me, owning an xbox 360 isnt all that better....i'm on my 3rd console, or is it 4th?...3rd i think peace You got RRoDed for 3-4 times, really? What can be more agonizing than that? inherent design flaws in x360 leads to guaranteed RRoD as opposed to failure of BD drives on few PS3's here and there due to QC slippage. Sony's service is excellent with other hardware's. We know it from Tv's,audio devices, DVD players and what not. Sony india is ill equipped to service PS3 at this point. Sony should and will come out of it and provide better service in near future. Link to comment Share on other sites More sharing options...
_z1g Posted January 5, 2008 Report Share Posted January 5, 2008 **Edited** Link to comment Share on other sites More sharing options...
_z1g Posted January 5, 2008 Report Share Posted January 5, 2008 The console that I recently sold to Systemic, was my 3rd one, Scenario is very much similar on both Sonys and MSs side, the only difference is MS has support of many RRoDed and thrown away but repaired kind of consoles that MS does Abra ka Dabra on them and send back to customers immediately as replacement....l8er to find, even this one needs replacement!! Maybe thts y they call 'em "Next gen consoles" Link to comment Share on other sites More sharing options...
ghb Posted January 5, 2008 Author Report Share Posted January 5, 2008 Maybe thts y they call 'em "Next-Gen Consoles" hahaha...mine sure is...i'm sure my kids will be the ones to get it back :roflroll2: Link to comment Share on other sites More sharing options...
MarketTantrik Posted January 5, 2008 Report Share Posted January 5, 2008 ^^ I would take a committed replacement program over the limbo that GHB is facing. Yes, X360 owners face multiple console failures, but at least you are guaranteed a replacement and it does arrive. You dont have to deal with the kind of crap that GHB is having to face. Link to comment Share on other sites More sharing options...
_z1g Posted January 5, 2008 Report Share Posted January 5, 2008 True but i m beginning to wonder is 3yr RRoD Warranty enough for the 360 ?? Link to comment Share on other sites More sharing options...
Ne0 Posted January 6, 2008 Report Share Posted January 6, 2008 looks like good ol' pc is the only thing we can trust, u got to upgrade every 2 years, but well, atleast its guaranteed to work Link to comment Share on other sites More sharing options...
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