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The piece of crap that is Sony India customer care


ghb

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update :

 

i had spoken to one of their engineers on my 6th call who said that there are no more 60gb PS3s anywhere. i went to 3 shops today and all 3 of them had the 60gb SKUs.

 

i called up sony agin and then said someone will contact me (here we go again :( )

 

p.s.: my emails to atindriya bose and sony india head's secretary have gone unanswered. so have my complaints reported on their website :D

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well after ur ordeal i think i am gonna buy my ps3 frm india after all( i shudder to think wht wud happen wid a OOR console)

 

P.S if u sell ur legit ps2 games please let me know mate

 

its bad that the customer care consists of a bunch of morons...its worse they force ppl to pay extra for supporting those morons :D

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I really feel sorry for you buddy.

 

But your ordeal has definitely helped a lot of us with the choices on which version of the console to purchase and where to buy it from and we thank you for keeping us updated.

 

u'r welcome :D

 

i'll keep updating this thread till my issue gets resolved...which might take a LONG LONG time :(

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update :

 

ok finally someone did call...one of their regional heads and offered me my money back so that i can buy one of them 60gb units myself

 

she also mentioned that there is a chance that sony would be bringing out more SKUs other than just the 40GB ones to fill in the space for the 60DB units and that i was unfortunate to have this happen to me in the period when only the 40GB unit is available

 

i should be getting a written letter assuring me about my full refund my tomorrow after which i plan to go buy another 60GB unit (they sucked me in :thumbsup:)

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update :

 

ok finally someone did call...one of their regional heads and offered me my money back so that i can buy one of them 60gb units myself

 

she also mentioned that there is a chance that sony would be bringing out more SKUs other than just the 40GB ones to fill in the space for the 60DB units and that i was unfortunate to have this happen to me in the period when only the 40GB unit is available

 

i should be getting a written letter assuring me about my full refund my tomorrow after which i plan to go buy another 60GB unit (they sucked me in :thumbsup: )

 

ahhh.. gr8 atleast u ll be getting something after all :censored3:

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@Mt , anksam : if i get a 60GB model i will *probably* not be selling them....either me or a colleague of mine will be heading off to UK in a month's time, will let u guys know so u can place bulk orders from thr mebbe

 

@playstation : i'll get a 60GB one for now and if that also breaks i know who to approach now :thumbsup:

 

@h3lios: yeah man, i plan to get a 60GB console only....already got to know of 3 shops which have them in stock ;)

 

i hope my next update is soon enuff

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@Mt , anksam : if i get a 60GB model i will *probably* not be selling them....either me or a colleague of mine will be heading off to UK in a month's time, will let u guys know so u can place bulk orders from thr mebbe

 

 

No problem GHB. I'm glad your problem is on its way to getting resolved.

 

Was just offering a helping hand ;)

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ghb, I'm happy things finally worked out for you :) I would like to add that I've lived with Sony products all my life (yes, ALL), all the way back from when we had a betamax player and a push button 8 channel tube trinitron. My dad swears by Sony and as far as gaming goes, my PS2 has been with me 5 years and it still plays anything I throw at it without complaints. What we're seeing here is a combination of bad luck at poor 'ol ghb's end as well as Sony India's incompetence (stressed for extra effect).

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update :

 

i did get a letter friday morning from the lady at sony assuring me that my money would be refunded...but then i got a call from her friday afternoon that they have managed to get their hands on a 60GB ps3 and would let me know by sat afternoon when i cud pick it up...still waiting for that call but atleast the lady has been kind enuff to stick to her word about the letter and called me a couple of times

 

will keep updating

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