El Tigre Chino Posted September 29, 2020 Report Share Posted September 29, 2020 37 minutes ago, i_rock098 said: I am having a even worse experience by applying for an HDFC credit card. I applied online through their portal and submitted all the details and documents and got a confirmation that my card is approved. Since then absolutely no update on the card. I have been following up with them regarding the same for more than a month now and still no update. Their customer service is horrible. Finally last week they told me that a guy will come visit me for physical documentation. Since then absolutely no one has come or contacted me. They are ignoring my tweets regarding the issue as well. Really frustrated. Sent from my ASUS_I001DE using Tapatalk All of this is my exact experience from last year. HDFC is absolute garbage. Took me about 40-45 days of following up + calls to get my card. Since then they have issued and charged me for debit cards & services that I've not requested for. This was way before the pandemic. Quote Link to comment Share on other sites More sharing options...
i_rock098 Posted September 29, 2020 Report Share Posted September 29, 2020 Not really sure because as a business customer I had a personal banker or whatever who I could call and would take care of stuff for me. Now as a regular customer I feel the pain I guess. If you aren't getting any joy from customerservices.cards@hdfcbank.com or the helpline, try the Nodal Office maybe?This is the email id was following up on for a month. They customer service executive who handles this email id is extremely incompetent. Don't want to get into specific details but it's pain to communicate with them.Any idea about the email of the nodal officer? Will forward the email thread to him. All of this is my exact experience from last year. HDFC is absolute garbage. Took me about 40-45 days of following up + calls to get my card. Since then they have issued and charged me for debit cards & services that I've not requested for. This was way before the pandemic.Damn now I am kind of reconsidering the decision to apply for the card in the first place. If they treat all their customers this way then that's horrible.Who did you follow up with if I may ask? Did you escalate it to anyone? Sent from my ASUS_I001DE using Tapatalk Quote Link to comment Share on other sites More sharing options...
Walker Posted September 29, 2020 Report Share Posted September 29, 2020 (edited) 2 minutes ago, i_rock098 said: This is the email id was following up on for a month. They customer service executive who handles this email id is extremely incompetent. Don't want to get into specific details but it's pain to communicate with them.Any idea about the email of the nodal officer? Will forward the email thread to him. Damn now I am kind of reconsidering the decision to apply for the card in the first place. If they treat all their customers this way then that's horrible. Who did you follow up with if I may ask? Did you escalate it to anyone? Sent from my ASUS_I001DE using Tapatalk https://www.hdfcbank.com/personal/useful-links/our-corporate-commitment/nodal-officers pick the one for your area. My experiences with nodal officers from other companies interactions were good. Not sure if they treat all customers like that because my wife has had a HDFC CC for really long with no issues so far. Edited September 29, 2020 by Walker Quote Link to comment Share on other sites More sharing options...
El Tigre Chino Posted September 29, 2020 Report Share Posted September 29, 2020 (edited) 22 minutes ago, i_rock098 said: Damn now I am kind of reconsidering the decision to apply for the card in the first place. If they treat all their customers this way then that's horrible. Who did you follow up with if I may ask? Did you escalate it to anyone? My relationship manager first then their customer support. Their grievance line has been down for COVID. After a recent 1.5 hour call where I spent an hour just on hold they finally escalated my call internally and told me the branch will call me back in 24 hours to resolve a random charge they are refusing / unable to reverse because of some internal process BS. I'm still waiting for that call. I've been asking them to just give me a direct no. to call the branch but that is against process too. The HDFC credit card is decent for occasional Amazon sale discount + airport lounge access but beyond that their service is just unnecessarily frustrating & sometimes quite misleading. ICICI's service in general has been a breeze comparatively, was considering shifting primary banking account to HDFC so that I have credit + debit with one bank but recent experiences have just left a horrid taste. @Walker - Will try with the NODAL officer if it isn't resolved next. Thanks Edited September 29, 2020 by El Tigre Chino Quote Link to comment Share on other sites More sharing options...
Walker Posted September 29, 2020 Report Share Posted September 29, 2020 (edited) Oh yeah always go thru the first lines of contact before nodal officers. Otherwise they'll mostly bump you back down. Always show that you've made an effort to resolve it at the local level. Nodal officers are the final line before the RBI banking ombudsman. Edited September 29, 2020 by Walker 1 Quote Link to comment Share on other sites More sharing options...
North Posted September 30, 2020 Report Share Posted September 30, 2020 10 hours ago, Walker said: Not sure if they treat all customers like that because my wife has had a HDFC CC for really long with no issues so far. Yeah don't know what the scene is. Both my parents and myself are HDFC customers, and we've never had any issues I guess. My dad also recently opened a current account along with the existing savings account, smooth enough process. We've been with the bank for 10+ years though, we know the people who work at the local branch so we just give them a call if there is anything we need to get sorted. Quote Link to comment Share on other sites More sharing options...
veera_champ Posted September 30, 2020 Report Share Posted September 30, 2020 LG Ultragear G-Sync Inbuilt, 144Hz (OC 165Hz), 32 Inch QHD (2K) Gaming Monitor @35,000/- Quote Link to comment Share on other sites More sharing options...
Mizanurification Posted September 30, 2020 Report Share Posted September 30, 2020 Applied online to open HDFC savings account, thought they will have a EKYC but they didnt. Had to visit the branch, did my KYC. But now it has been around a month, still haven't gotten my starter kit (DC and cheque book). Haven't seen such poor service from a Private bank. Quote Link to comment Share on other sites More sharing options...
HotSonix Posted September 30, 2020 Report Share Posted September 30, 2020 HDFC just ignore emails and fb dms That RM calls at weird times and asks to do policies/investments which I have never heard of. Got so fed up that I was thinking of terminating my services with them . Only reason I like hdfc is because of the Infinia Card Worst Bank is Axis they just decide to deduct balance is name of consolidation charges . Also had one terrifying experience where one of their employee opened a demat account without my consent . Real sh*t show Best Bank till now is Citi no issues so far Quote Link to comment Share on other sites More sharing options...
Walker Posted September 30, 2020 Report Share Posted September 30, 2020 10 minutes ago, HotSonix said: Best Bank till now is Citi no issues so far +1000000000 Could not agree more. I've had the most handsoff experience with Citi. Also guys I think we've clogged this thread with OT now. Create a new banking thread if we need to discuss more. 2 Quote Link to comment Share on other sites More sharing options...
puns Posted September 30, 2020 Report Share Posted September 30, 2020 1 hour ago, Mizanurification said: Applied online to open HDFC savings account, thought they will have a EKYC but they didnt. Had to visit the branch, did my KYC. But now it has been around a month, still haven't gotten my starter kit (DC and cheque book). Haven't seen such poor service from a Private bank. banks are having massive delays all in the name of covid as an excuse. Quote Link to comment Share on other sites More sharing options...
silv3rgunn3r Posted September 30, 2020 Report Share Posted September 30, 2020 (edited) 1 hour ago, Walker said: +1000000000 Could not agree more. I've had the most handsoff experience with Citi. Also guys I think we've clogged this thread with OT now. Create a new banking thread if we need to discuss more. There is a Credit Card Thread Can be discussed there too I opted for HDFC and ICICI cards back in 2017 as usually i see offers from these 2 in particular. Especially on Bigbasket and Amazon. Edited September 30, 2020 by kold_war Quote Link to comment Share on other sites More sharing options...
abhi90 Posted September 30, 2020 Report Share Posted September 30, 2020 There is a Credit Card Thread Can be discussed there too I opted for HDFC and ICICI cards back in 2017 as usually i see offers from these 2 in particular. Especially on Bigbasket and Amazon.Please continue the discussion there. Quote Link to comment Share on other sites More sharing options...
Popular Post funnyadit Posted October 1, 2020 Popular Post Report Share Posted October 1, 2020 For a minute it felt like I was outside a mall and someone was trying to sell me a credit card.. 1 10 Quote Link to comment Share on other sites More sharing options...
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