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XBOX Customer Support Experiences


lastAvenger

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oh no :P. My Xbot gave me RROD first time today :P.

 

I wanna call cust care and get mine replaced as i am soon running out of 1 year warranty. But the cust care number i get in the M$ site is only for US. Is it the number at which i have to call or is there any Local India number at which i can call. if so plz let me know tat number.

 

 

Xbox India Customer Hotline:

 

Toll Number: 080 40103000

(Please press 7 for Xbox Support.)

 

Toll Free: 1800-102 1100

(Please press 7 for Xbox Support.)

 

 

between is ur console not working at all now...casue for an RROD issue u have a 3 yrs warranty

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http://www.xbox.com/hi-IN/support/contact/

 

Xbox India Customer Hotline:

 

Xbox Toll Free: 000-800-440-1179

 

Toll Free: 1800-11 11 00

(Please press 7 for Xbox Support.)

 

Toll Number: 080 40103000

(Please press 7 for Xbox Support.)

 

Toll Free: 1800-102 1100

(Please press 7 for Xbox Support.)

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i got mine replaced few months ago. only took 1 week and they mailed me the new one the same day they recived mine. so i give MS 100/100 for this one.

 

 

hahah... i have replaced my console twice & MS replaced it within 3 days for both the consoles

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Xbox India Customer Hotline:

 

Toll Number: 080 40103000

(Please press 7 for Xbox Support.)

 

Toll Free: 1800-102 1100

(Please press 7 for Xbox Support.)

between is ur console not working at all now...casue for an RROD issue u have a 3 yrs warranty

 

thanks.

 

nope it is working after it has cooled for couple of hours. But when i checked in the website my warranty ends by 13th Oct 2008. So am bit scared. Is this RROD warranty of 3 years applicable to all the consoles or only which are bought before/after a specific date?

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thanks.

 

nope it is working after it has cooled for couple of hours. But when i checked in the website my warranty ends by 13th Oct 2008. So am bit scared. Is this RROD warranty of 3 years applicable to all the consoles or only which are bought before/after a specific date?

 

AFAIK it is for all 360 consoles..

 

hey can u check the warranty online? pls give me the link

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  • 1 month later...

Well i also got my console replaced but the most awful thing is that ur call will land up in china and by the time u make them understand ur half dead and wish that u should have not called them. They took abot 15 days to replace my XBOX 360 console. :D

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^^ most of the times the replacement guys are nuts.i.e. they dont know how to open the faceplate and check the console.if you live in a place where MS is no where near you have a 100% chance of replacing a moddded console :P ..done that twice for a friend.

 

but case is different in US.they took my console (legit one) and i got a replacement after a week.

:threatenlumber:

these DVD drives should also have a 3yr warranty like RROD warranty on xbx.

Just out of sheer curiosity, who exactly determines if the console is modded or not during your replacement? Also what if your console is modded, it dies, you send it out to MS & get a new replacement & they find out later that it was a modded console? Can they really do anything about it?

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i dpn think so ,cause its a mistake on their part that they were not able to find this mod earlier and they replaced it ,so they hav no right to or they cannot do anything afterwards they shud have checked it bfore :threatenlumber:

Yeah thought so too. :P

 

But how in the world would they find out that it's been modded? I mean there is a sticker below the face plate right? What if that's perfectly intact?

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No, there isn't a policy like that. And I'm surprised people actually got their modded consoles replaced. I got a modded console, it died on me, tried to get it fixed didn't work. Bought a legit PAL console in April this year, has worked like a charm since then.

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Is there any policy that if ur xbox gets screwed within 7 days of purchase your retailer replaces a new one

Retailers dont replace consoles. You have to call the Microsoft Xbox India Helpline and they will arrange a replacement / repair.

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dey dint even check my console while replaceing it n da replacement i gt is nt even painted properly half of it is dark white n half bright white lol it looks dam funny

 

aren't they supposed to give u a brand new console as replacement ? if so, u can send it back to them saying it's not good right ?

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