rahul Posted December 9, 2008 Report Share Posted December 9, 2008 @Nemesis!!! - You sure were lucky at the same time to have gals picking up your call everytime I recently called up and am sure this dude was not Indian, if he was i pity his job. His accent was so horrible i could only distinctly make out it was english. Link to comment Share on other sites More sharing options...
godspeed4476 Posted December 9, 2008 Report Share Posted December 9, 2008 I recently called up and am sure this dude was not Indian, if he was i pity his job. His accent was so horrible i could only distinctly make out it was english. u probably got a korean guy on phone :ph34r: Link to comment Share on other sites More sharing options...
shaklebolt Posted December 9, 2008 Report Share Posted December 9, 2008 Talk to a manager. They have to get a supervisor to speak with you if you insist. So insist. Dont go repeating the whole scenario to the next girl that picks up the phone because then you WILL get sidetracked and end up going nowhere again, just tell them you will only speak to a manager. Qoute the referance number that you were given at the most. Also tell them (the manager) point blank that you want to log a complaint regarding this. In short kick up a storm. You dont have to shout or abuse to make your displeasure felt. Just make sure you actually speak to someone higher up the foodchain. Oh and get the manager's name and get him to call you a back after 24 hours so he can confim with you if the situation has progressed. Might still not help but worth a shot. I tried the same, ( the usual route when stuck in call-centre muddle) they didn't had any higher authority whom I could speak with.,, Link to comment Share on other sites More sharing options...
shaklebolt Posted December 9, 2008 Report Share Posted December 9, 2008 @Nemesis!!! - You sure were lucky at the same time to have gals picking up your call everytime I recently called up and am sure this dude was not Indian, if he was i pity his job. His accent was so horrible i could only distinctly make out it was english. MAN I talked to him too !!! does M$ have only 3-4 call centre guys for india ??? I just couldn't get even my name through to him, and hung up wanting to record this convo and post it somewhere where MS notices... you just can't get what he is saying, and neither can he. my 4 year old bro speaks more clearly. and he's not indian.. some asian guy.. Link to comment Share on other sites More sharing options...
Nemesis!!! Posted December 9, 2008 Report Share Posted December 9, 2008 @Nemesis!!! - You sure were lucky at the same time to have gals picking up your call everytime I recently called up and am sure this dude was not Indian, if he was i pity his job. His accent was so horrible i could only distinctly make out it was english. he he, it doesn't matter after point of no return of frustration.....guess thr helpline itself needs help! Link to comment Share on other sites More sharing options...
Aftrunner Posted December 9, 2008 Report Share Posted December 9, 2008 I tried the same, ( the usual route when stuck in call-centre muddle) they didn't had any higher authority whom I could speak with.,, Heh. Cheeky bastards! Link to comment Share on other sites More sharing options...
вι¢ннσσвαвα Posted December 10, 2008 Report Share Posted December 10, 2008 till date i have called xbox support twice and both the times i had good experience. the first time i called i spoke to a Chinese lady as my call landed in china call center and i had a little problem understanding her but she patiently helped me out. the second time i called the called in the Indian call center and another lady picked and she also helped me patiently with all my queries. Link to comment Share on other sites More sharing options...
TRMNTR Posted December 10, 2008 Report Share Posted December 10, 2008 till date i have called xbox support twice and both the times i had good experience. the first time i called i spoke to a Chinese lady as my call landed in china call center and i had a little problem understanding her but she patiently helped me out. the second time i called the called in the Indian call center and another lady picked and she also helped me patiently with all my queries. Chinese CCE working in an Indian Call Center Link to comment Share on other sites More sharing options...
Nemesis!!! Posted December 10, 2008 Report Share Posted December 10, 2008 till date i have called xbox support twice and both the times i had good experience. the first time i called i spoke to a Chinese lady as my call landed in china call center and i had a little problem understanding her but she patiently helped me out. the second time i called the called in the Indian call center and another lady picked and she also helped me patiently with all my queries. Lucky u! d females r pretty patient with talkin no doubt! I called up d service stn in chennai again, bt d female has no clue on the xchange order request no. God knwz when dis nitemare will end, truely painful! Link to comment Share on other sites More sharing options...
TropicalRajput Posted December 10, 2008 Report Share Posted December 10, 2008 hmmmmm NZ/AUS gets connected to the Manila call centre. edit - I have rung Xbox support numerous times to get RA number for customer's faulty Xbox 360. Never had any problems. Though the call easily takes around min 20 minutes. Link to comment Share on other sites More sharing options...
slavic Posted December 24, 2008 Report Share Posted December 24, 2008 Hey i have second hand xbox, no bill etc so will MS repair if get rrod? Link to comment Share on other sites More sharing options...
hartlovers Posted January 12, 2009 Report Share Posted January 12, 2009 Call them up and they'll check your warranty status. If it has expired, you might have to show a proof of purchase, if its valid, then there is no need. Link to comment Share on other sites More sharing options...
RV1709 Posted January 30, 2009 Report Share Posted January 30, 2009 Called twice First time was horrible. couldn't really grasp what the person was saying 2nd time, i spoke to a chinese guy who was patient in taking down the address & other details Link to comment Share on other sites More sharing options...
TouchyFever Posted January 31, 2009 Report Share Posted January 31, 2009 Have had good experience till date.. Got my console replaced twice till now with out any problems and that too within 2-3 days. Over all satisfied.. Link to comment Share on other sites More sharing options...
Sumanth_Champion Posted February 6, 2009 Report Share Posted February 6, 2009 My exp was good. I have called them day bfore yesterday saying that my console RROD'ed.. they asked me some usual details. Thn asked me to send the buying details as it is showing out of warranty in their Database. I gave them that info and with in a day they called me and told that my console will be replaced by nxt friday. No Hassles.... very nice experience. Link to comment Share on other sites More sharing options...
Sumanth_Champion Posted February 9, 2009 Report Share Posted February 9, 2009 I got my replacement just in 2days.. amazng exp... +10 to their service..... but -100 to thier h/w Link to comment Share on other sites More sharing options...
castiel Posted February 9, 2009 Report Share Posted February 9, 2009 jus in two days man u r lucky i got it back after 45 days Link to comment Share on other sites More sharing options...
D33P@K Posted February 9, 2009 Report Share Posted February 9, 2009 even i got my x360replaced in 3 days....kudos for the M$ CC... Link to comment Share on other sites More sharing options...
navm Posted February 9, 2009 Report Share Posted February 9, 2009 I must say, I am quite impressed by their customer service. Although the same can't be said about the darn rings of death that have taken my console 3 times in 1 yr !! Link to comment Share on other sites More sharing options...
gonekrazy3000 Posted February 9, 2009 Report Share Posted February 9, 2009 both my replacement consoles arrived within 24hrs when i was in Mumbai. hell... the first replacement had taken 3 hrs D=. had called in at 3 and got the replacement at around 5:50-6 pm the same day. So the customer support has been excellent. The only ones that usually have to wait abnormally long are those that own Elites in Mumbai.... i guess its due to them not being that common... Link to comment Share on other sites More sharing options...
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