Madmage Posted May 28, 2009 Report Share Posted May 28, 2009 ^ You have a pro or a core console? I got my pro replaced twice and both the times i got new console Link to comment Share on other sites More sharing options...
Right Posted May 28, 2009 Report Share Posted May 28, 2009 I have a Core. Link to comment Share on other sites More sharing options...
RV1709 Posted June 23, 2009 Report Share Posted June 23, 2009 Hey guys, Weird email I got today.. I got my 360 replaced a few weeks back. All of a sudden I have this email in my Inbox ----- Your Xbox Video Game system has been shipped! You can expect to receive it in 2-5 days. Thank you for your patience and get ready to get back into the action! Your shipping information is provided below for your reference: Carrier Name: Carrier Tracking Number: Note: This is not a monitored e-mail address. ?? Xbox ??????????!?? 2-5 ??,????????????????????!???????????: ??????: ??????: ??:?????????????? ---- what the fudge? Link to comment Share on other sites More sharing options...
ACIDICBRAT Posted June 23, 2009 Report Share Posted June 23, 2009 U got the Email late probably... Link to comment Share on other sites More sharing options...
kuns200 Posted July 27, 2009 Report Share Posted July 27, 2009 Hey @Rahul, I got same mail today. I got my console replaced a week back. I dont know why it so? We have received your Xbox at our service center. It is our priority to process your Xbox in a timely manner and to get it back to you as good as new. We will contact you as soon as we are finished so you can get ready to get back into the game! Note: This is not a monitored e-mail address. Link to comment Share on other sites More sharing options...
ThirdOne Posted July 27, 2009 Report Share Posted July 27, 2009 Hey @Rahul, I got same mail today. I got my console replaced a week back. I dont know why it so? We have received your Xbox at our service center. It is our priority to process your Xbox in a timely manner and to get it back to you as good as new. We will contact you as soon as we are finished so you can get ready to get back into the game! Note: This is not a monitored e-mail address. This is because in India we get a replacement instead of the same console repaired. They probably send out a boilerplate email to everybody. Link to comment Share on other sites More sharing options...
kuns200 Posted August 11, 2009 Report Share Posted August 11, 2009 This is because in India we get a replacement instead of the same console repaired. They probably send out a boilerplate email to everybody. @@Rahul, I got mail from xbox saying.. my xbox has been shipped and will be here in 2-5 working days. I already go replacement 3-4 weeks back and now they are sending another one. WOWWWWWW.. Lets wait if i get one more for FREE. Link to comment Share on other sites More sharing options...
rahul Posted August 11, 2009 Report Share Posted August 11, 2009 M$hit Link to comment Share on other sites More sharing options...
Necrosys Posted August 11, 2009 Report Share Posted August 11, 2009 What is the policy of Microsoft reagarding non RROD issues(I have serious DVD issues) in India?I don't live in one of the metros so the replacement occurs few days after the courier guy takes away the console.Hence I can't tell them that I have a RROD.What should I do Link to comment Share on other sites More sharing options...
Suhas Posted August 11, 2009 Report Share Posted August 11, 2009 Just got my console Registered. Spoke with guy named Priyank.He called me back when the call got disconnected in between Everything is set. A++ for CC of XBOX I think hes the best representative i hav talk to so far.....hate the chinese guys...i took 1/2 an hour to undrstand '3 red lights' Link to comment Share on other sites More sharing options...
Necrosys Posted August 13, 2009 Report Share Posted August 13, 2009 What is the policy of Microsoft reagarding non RROD issues(I have serious DVD issues) in India?I don't live in one of the metros so the replacement occurs few days after the courier guy takes away the console.Hence I can't tell them that I have a RROD.What should I do Update !!Just clarified the issue with M$ customer care services.You will get a replacement warranty for non-RROD issues after one year of purchase.That is until they set up a repair center in India.Heck they even said we will replace your console even it is more than 3 years old.Hope that Microsoft has no future plans for a repair center here Link to comment Share on other sites More sharing options...
ricky87 Posted August 14, 2009 Report Share Posted August 14, 2009 Update !!Just clarified the issue with M$ customer care services.You will get a replacement warranty for non-RROD issues after one year of purchase.That is until they set up a repair center in India.Heck they even said we will replace your console even it is more than 3 years old.Hope that Microsoft has no future plans for a repair center here And how much will the replacement warranty cost us? Link to comment Share on other sites More sharing options...
Necrosys Posted August 14, 2009 Report Share Posted August 14, 2009 ^Free of cost Link to comment Share on other sites More sharing options...
ricky87 Posted August 15, 2009 Report Share Posted August 15, 2009 ^Free of cost Wha? You mean the warranty for non ROD issues eh? If thats the case then i also wish Microsoft never makes a base for repair in India PS--Saving money for a new xbox 360.woooooooot Link to comment Share on other sites More sharing options...
SchizoidFreud Posted November 7, 2009 Report Share Posted November 7, 2009 Finally got my 360 replaced yesterday. Took around 10 days mainly coz of a courier fk up. Link to comment Share on other sites More sharing options...
HundredProofSam Posted November 7, 2009 Report Share Posted November 7, 2009 Here's my latest experience. It was annoying and pleasant at the same time. Annoying because I had two hardware failures in two weeks, and pleasant because of the excellent customer support My PSU went dead and therefore required an exchange. My console is over three years old so even the RRoD warranty has expired. They still offered to replace it without me having to ask for it. I got the new power brick within three days, but when I plugged it in and switched it on, I had the RRoD. It was Saturday so I couldn't call customer support. I did on Monday and they agreed to replace the console as well (even though its out of warranty). I got the replacement console today (5 days later). So in short, they replaced my power brick and my console within two weeks even though my 3-year RRoD warranty has expired. The frustration of not being able to play Forza 3 was reduced greatly by the helpful customer support (and by PES 2010 that showed up in the interim) The only downer in the whole thing is the fact that I got a 2006 console as replacement. Forget Jaspers and HDMI, this thing breathes fire out of the back and is annoyingly loud. Louder than my earlier console, which was manufactured in 2007. peace Link to comment Share on other sites More sharing options...
Keyofx Posted November 7, 2009 Report Share Posted November 7, 2009 What did I tell you guys. They told me they'd replace OOW bits on a case-to-case basis! Looks like it's true after all! Link to comment Share on other sites More sharing options...
playstation Posted November 7, 2009 Report Share Posted November 7, 2009 OH My god. ...replacing a warranty expired console Thats awesome support shown by microsoft people....Koi SOny ko yeh forward karo toh...kuch sikhega Link to comment Share on other sites More sharing options...
shockwave Posted November 7, 2009 Report Share Posted November 7, 2009 Here's my latest experience. It was annoying and pleasant at the same time. Annoying because I had two hardware failures in two weeks, and pleasant because of the excellent customer support My PSU went dead and therefore required an exchange. My console is over three years old so even the RRoD warranty has expired. They still offered to replace it without me having to ask for it. I got the new power brick within three days, but when I plugged it in and switched it on, I had the RRoD. It was Saturday so I couldn't call customer support. I did on Monday and they agreed to replace the console as well (even though its out of warranty). I got the replacement console today (5 days later). So in short, they replaced my power brick and my console within two weeks even though my 3-year RRoD warranty has expired. The frustration of not being able to play Forza 3 was reduced greatly by the helpful customer support (and by PES 2010 that showed up in the interim) The only downer in the whole thing is the fact that I got a 2006 console as replacement. Forget Jaspers and HDMI, this thing breathes fire out of the back and is annoyingly loud. Louder than my earlier console, which was manufactured in 2007. peace Wow that's cool. This is the last month of my console's warranty. So far it's running fine .. but do you think I should still get it replaced? My 360 hung two times in between .. but only during NFS Shift (now I donno if it's early sign of rrod or just some problem with NFS) but you think it would be wise to get a replacement anyway? And by the way, I am really surprised they gave you a replacement power brick. Few months back when I got rrod, I first thought that my power brick was gone. But I didn't bother asking for replacement coz I knew they only offer 1 year warranty on accessories. So very cool that you got it replaced. As for me .. I was pretty happy the way they'd replaced my console (in 3 days) but was pissed when they banned my gt (because of the CC issues back then) and they offered 1 yr free XBL membership as compensation .. but later I got my account reinstated (as was everyone's) and luckily won the free 1 yr xbl subscription from dr.slave. : P But all in all, MS is doing good. Link to comment Share on other sites More sharing options...
HundredProofSam Posted November 7, 2009 Report Share Posted November 7, 2009 I think they're replacing it for everyone with expired warranty, and not on a case-by-case basis. They said that this is the policy until they come up with a concrete post warranty support plan, which will probably be a paid extended warranty. Although they said that this is a one-time replacement, so I'm hoping they have their plan in place before the next time the console dies. peace Link to comment Share on other sites More sharing options...
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