Jump to content

XBOX Customer Support Experiences


lastAvenger

Recommended Posts

Warrenty seal is checked at the repair center and not by the courier guy. Also, the seal is electronically scanned for any kind of tampering instead of being checked manually by the naked eye.

 

but if somebody already got a new console in exchange, how does it matter even if MS knows that the console is modded once its in the repair shop?

Link to comment
Share on other sites

You could be right. But how difficult it will be to snap open the case with specialised tools, swipe and electronic scanner on the hologram and you know if has been tamepred with or not.

 

Shouldn't take more then 10 mins and could be done by anyone.

Link to comment
Share on other sites

I think a replacement console will be dispatched only AFTER the previous console has been checked against tampering.

 

Not true. I had to have mine replaced a couple of months back. The courier chap brought the replacement with him and took the RROD'd mofo back to wherever it is consoles go when they die (err, Australia?). All in one trip. No hassles.

Link to comment
Share on other sites

this is MS we talk about....

 

What Ctrl-alt-Del is saying is correct. Earlier naked eyes was used to check the seal but these days electronic devices are being used to check the hologram seal.Its not that easy anymore to fool Microsoft and get a console replaced. Also only out of region consoles go to Australia, the rest of them go either to China or somewhere local. I have a feeling it goes to local even though the tech is somewhere in Asia

Link to comment
Share on other sites

I had my console replaced a year ago (my dvd drive stopped reading dvds). The courier guy just handed me the new console and took the old one. he didnt even check the seal lol. Hell..... they replaced my console within 3 hrs of me calling them D= (called them at 1:30 PM. Had the new console between 4:30-5:00 Pm same day)

So for me the Service has been stellar :P even all my interactions with the call centre over the last 1.5 years were pretty normal. I always got people that had normal accents on the line lol. Even cancelling my older American Xlive account took just 1 call.

Link to comment
Share on other sites

I had my console replaced a year ago (my dvd drive stopped reading dvds). The courier guy just handed me the new console and took the old one. he didnt even check the seal lol. Hell..... they replaced my console within 3 hrs of me calling them D= (called them at 1:30 PM. Had the new console between 4:30-5:00 Pm same day)

So for me the Service has been stellar :P even all my interactions with the call centre over the last 1.5 years were pretty normal. I always got people that had normal accents on the line lol. Even cancelling my older American Xlive account took just 1 call.

 

Damn! I am pretty sure use sound like Bill Gates or something :wOOtjumpy:

Link to comment
Share on other sites

Lol. i definately aint Bill Gates :3 If i was i wouldn't be usin pirated windows :wOOtjumpy: Besides.... I got my 360 replaced a year ago. Their service in terms of replacements might have degraded a lot since then. For all i know i might have been one of the lucky ones....

Link to comment
Share on other sites

three year warranty is from day of purchase...you dont need to tell anyone...it will hold good till three years just keep your bill intact.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...