iMan Posted August 13, 2012 Report Share Posted August 13, 2012 Ok so the thing is that me and cool rocker had a deal of 8 xbox games he paid for them and i shipped it on 13th july via dtdc but it seems that the courier was lost in delhi to indore route and when cool rocker notified me i filed a claim and waited and today i was told by the dtdc guy that the claim has been rejected as the parcel was not insured and now cool rocker is asking me to refund for this which i dont think i can because i sent him the games n i know they havnt reached him but from my end i feel i completed the deal Now me and cool rocker never had any talks about insuring the parcel Neither does anybody care to insure games they send and i am being blamed for this. Please tell me what you guys think about as i cant seem to think anything like this would happen? Link to comment Share on other sites More sharing options...
Big Boss Posted August 13, 2012 Report Share Posted August 13, 2012 This is bad. Mail to their head office and the area manager. You can get the email addresses from dtdc website. Link to comment Share on other sites More sharing options...
piper Posted August 13, 2012 Report Share Posted August 13, 2012 Did you use regular DTDC? Or DTDC plus? For bigger/costlier consignment, the extra money towards Plus avoids such issues. Although it is very rare to hear of DTDC totally missing an entire shipment, that too such a big parcel (8 games). In my experience, I once received just one game, the other got lost as parcel got torn (and magically resealed). Nothing much you can do in your scenario, except get in touch with each office the parcel went to. And go in person to the local DTDC office and get them to follow up for you. As a standard rule, seller's responsibility is at least upto the point of delivery of goods. In your case, the buyer deserves a refund as he 100% fulfilled his end of the bargain by transferring you the money. Sorry to hear, and good luck. Link to comment Share on other sites More sharing options...
iMan Posted August 13, 2012 Author Report Share Posted August 13, 2012 Shouldnt have the buyer told me to make sure to insure the parcel in first place? And besides this is not a company to buyer deal this is rather a person to persoan deal. Link to comment Share on other sites More sharing options...
TAZ Posted August 13, 2012 Report Share Posted August 13, 2012 something similar happened with me. I sent a courier and the buyer wasn't at home so the courier guy returned it to the warehouse (Bombay). Next day also he wasn't at home so delivery boy returned it to the warehouse.. And after i week i got msg's from buyer that he didn't got parcel, The tracking showed that it was in bombay warehouse.. after calling there i got to know that it was misplaced. . I told Buyer to be in touch with the dtdc guys and keep them asking about the courier. I went to the local dealer who sent the courier and told him about it. He then called some people, told me that he has asked for the courier back. After 20 days i got a call from my dtdc dealer that too collect my courier as it didn't got delivered.. SO i would suggest to call up which ever warehouse it is at. and if they say its lost i would suggest contact the dealer u sent it from and ask him to call for the courier back.. Link to comment Share on other sites More sharing options...
TAZ Posted August 13, 2012 Report Share Posted August 13, 2012 Shouldnt have the buyer told me to make sure to insure the parcel in first place? And besides this is not a company to buyer deal this is rather a person to persoan deal. IIRC there have been cases like this on IVG. And both the buyer and seller have shared the loss equally.. SO if you dont get the parcel back, I would say pay him back half the money as its no one's fault. Link to comment Share on other sites More sharing options...
piper Posted August 13, 2012 Report Share Posted August 13, 2012 Shouldnt have the buyer told me to make sure to insure the parcel in first place? And besides this is not a company to buyer deal this is rather a person to persoan deal. Unfortunately for you, this deal has gone sour at your end. Just place yourself in the buyers shoes and imagine getting a call saying "Tough luck, the courier has been misplaced, thanks for transferring the money on time though." 1. Do what you must do and follow up with DTDC. 2. Let us all learn something from this incident, be it insuring, using a better courier service like DTDC Plus or Blue Dart, shipping beforehand, partial payment, or whatever common conclusion the buyer and seller can agree upon. Personally, I feel that upto the point of the parcel reaching my doorstep, it is 100% the seller's responsibility. Link to comment Share on other sites More sharing options...
Aftrunner Posted August 13, 2012 Report Share Posted August 13, 2012 IIRC there have been cases like this on IVG. And both the buyer and seller have shared the loss equally.. SO if you dont get the parcel back, I would say pay him back half the money as its no one's fault. Yep. Personally I think the seller should take the total hit, its not like the buyer even knew what was in the package/the condition of the things he was gonna receive. But by and large both parties taking half the expenses is the usual mode of operation. Link to comment Share on other sites More sharing options...
Spacescreamer Posted August 13, 2012 Report Share Posted August 13, 2012 Its quite simple really. You and cool rocker agreed for a deal between you two. Courier was the third party employed to assist in completion of the deal. Insurance is gen not taken to avoid increment in pricing (which is obvious as well.) So all in all, courier guy lost the consignment.. you split the loss on a 50-50 basis. A deal is not completed unless the article reaches the buyer, and in the agreed condition. Goof up by a common agent between the seller and buyer is responsible, hence its a straightforward thing to split the loss. As a standard rule, seller's responsibility is at least upto the point of delivery of goods. In your case, the buyer deserves a refund as he 100% fulfilled his end of the bargain by transferring you the money. I am not on the same page regarding this point. A seller and buyer both mutually agree on the courier thing when such a trade is agreed upon. Courier is the common agent and not somebody employed by the seller only. Both the seller and buyer are getting the benefit with the sale of a pre owned game. This rule is far more likely to restore the balance, else people who sell the game more reg are likely to suffer more often than not. Did you use regular DTDC? Or DTDC plus? For bigger/costlier consignment, the extra money towards Plus avoids such issues. Although it is very rare to hear of DTDC totally missing an entire shipment, that too such a big parcel (8 games). In my experience, I once received just one game, the other got lost as parcel got torn (and magically resealed). There have been cases with DTDC where parcels have been stolen. I have read from the seller's instances where mobile phones have been stolen in between the various transit points. So not a big deal if the game u talk about vanishing was flicked midway and it was resealed again. The instances of theft with DTDC did spiked alarmingly high at one point of time. Link to comment Share on other sites More sharing options...
Yellow Flash Of The Leaf Posted August 13, 2012 Report Share Posted August 13, 2012 50-50% simple and also so wont dtdc will do anything? i mean like pay anything? i mean they are just like "we lost your consignment and it was not insured so its your problem you wont get money so gtfo " i mean just that? Link to comment Share on other sites More sharing options...
dylanjosh Posted August 13, 2012 Report Share Posted August 13, 2012 50/50 Link to comment Share on other sites More sharing options...
b!T Posted August 13, 2012 Report Share Posted August 13, 2012 Transfer half the money back if you don't get any news from the courier guys. A deal is complete @IVG once both parties has left a feedback not right after you ship it. Link to comment Share on other sites More sharing options...
Kr1pt1k Posted August 13, 2012 Report Share Posted August 13, 2012 it should be 50-50. Both buyer and seller know trading on ivg will be done mostly through courier and also understand the risk associated with it. This risk should be shared equally as both parties here are aware of the risk. If seller lost his money, buyer also lost his goods. Link to comment Share on other sites More sharing options...
AtheK Posted August 13, 2012 Report Share Posted August 13, 2012 Even i think it should be 50-50, both parties are not on mistake here, both doing there bit, but since it is a third party goof up, it should be shared. Also i think we should make a rule that any consignment sold above 5000 should be insured and insurance cost borne in half by both parties. Link to comment Share on other sites More sharing options...
Yellow Flash Of The Leaf Posted August 13, 2012 Report Share Posted August 13, 2012 yes +1 Link to comment Share on other sites More sharing options...
Kr1pt1k Posted August 13, 2012 Report Share Posted August 13, 2012 Absolutely agree with athek on it. Even courier cos recommend you to take insurance of goods having worth more than 5000. And yes it should be a rule rather than a understanding between the parties. Link to comment Share on other sites More sharing options...
Spacescreamer Posted August 13, 2012 Report Share Posted August 13, 2012 Also i think we should make a rule that any consignment sold above 5000 should be insured and insurance cost borne in half by both parties. ^ A rule will be a bit too much. As low cost possible will always make people flout the rule at times. Its human nature to look for the best bargain. You can add an advisory that insurance should be considered above x amount. BUT, a gen convention must be adopted to share the loss on 50-50 basis in case of theft or broken discs.. ie irrepairable damage caused by third party. Link to comment Share on other sites More sharing options...
Bhushan Posted August 14, 2012 Report Share Posted August 14, 2012 same thing happened with me sold kz3 but buyer got full refund from DTDC plus 100 Rs extra Sent from my GT-N7000 Link to comment Share on other sites More sharing options...
DealinGames Posted August 14, 2012 Report Share Posted August 14, 2012 kk guys - Would like to put some light on this- I never asked him to send courier without insurance. DOnt you people think it should be responsibility of seller to insure courier which worth rs 8000 and above bcz he never asked me to insure or not. See money is not value over here .I was looking for some games . Now when i dont have games neither money i can put up two options - Either he send me games worth rs 8000 or as Athek (our MOd/Admin ) and other people are saying 50% amount to be given back to me i would go with these people. But also one more point -: COurier was stolen in mid of train and i have personally seen that total number of 24 parcel were stolen and were in torn up condition. in case courier was insured i would have got full money back.But after more then 20 days of this story happened i couldn't get anything . SO people whatever you like we both will do it.but think on my point also.I would still prefer to have game of 8000rs just my point. cheers anshul Link to comment Share on other sites More sharing options...
AtheK Posted August 14, 2012 Report Share Posted August 14, 2012 Yes Anshul your point is valid, but also the seller could not do much here, not that he was trying to scam. it Is a very unfortunate incident. Link to comment Share on other sites More sharing options...
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