VanillaDuo Posted May 13, 2016 Report Share Posted May 13, 2016 Hello All, Getting PSN sign in error WS-37397-9 while connecting on PS4. Connecting directly through LAN (PPPoE). Please suggest. Thanks! Link to comment Share on other sites More sharing options...
VanillaDuo Posted May 13, 2016 Author Report Share Posted May 13, 2016 Please suggest. I tried setting manual DNS. Also rebuilt PS4 database. Link to comment Share on other sites More sharing options...
Mr.Copyright© Posted May 13, 2016 Report Share Posted May 13, 2016 This error usually occurs when your IP is banned on PSN. Even I faced this issue a few months back. The only solution I found was switching the ISP provider. You can try contacting the support but they were not able to offer me solution for this issue. Also have a look at this link -> http://community.us.playstation.com/t5/PlayStation-Network-Support/WS-37397-9/td-p/45539370/page/12 Link to comment Share on other sites More sharing options...
Bhushan Posted May 13, 2016 Report Share Posted May 13, 2016 I had same issue few days back. Tried everything with no success. Finally contacted ISP told him about IP block. With in five minutes my problem was fixed. Sent from my ONE A2003 using Tapatalk Link to comment Share on other sites More sharing options...
VanillaDuo Posted May 14, 2016 Author Report Share Posted May 14, 2016 I informed ISP. Lets see. Will keep you guys informed. Thanks! Link to comment Share on other sites More sharing options...
neerajkumargupta Posted May 17, 2016 Report Share Posted May 17, 2016 Any update on above issue VanillaDuo did u able to resolve the issue, I am also facing the same issue. Link to comment Share on other sites More sharing options...
neerajkumargupta Posted May 18, 2016 Report Share Posted May 18, 2016 I had same issue few days back. Tried everything with no success. Finally contacted ISP told him about IP block. With in five minutes my problem was fixed. Sent from my ONE A2003 using Tapatalk Can you please update what was done by ISP to resolve the issue. I am facing the same issue Link to comment Share on other sites More sharing options...
VanillaDuo Posted May 19, 2016 Author Report Share Posted May 19, 2016 No update as of now. Will let you know once I have any update. I am already frustrated due to this error. Daily waste 1 hour trying to resolve this. Link to comment Share on other sites More sharing options...
Bhushan Posted May 19, 2016 Report Share Posted May 19, 2016 Can you please update what was done by ISP to resolve the issue. I am facing the same issueI use ppoe connection with static IP. So I just told him to change ip. Sent from my ONE A2003 using Tapatalk Link to comment Share on other sites More sharing options...
VanillaDuo Posted May 23, 2016 Author Report Share Posted May 23, 2016 It is working after ip was changed by ISP. thanks everyone. Link to comment Share on other sites More sharing options...
KeybladeSora Posted June 1, 2016 Report Share Posted June 1, 2016 It is working after ip was changed by ISP. thanks everyone. Glad to hear its up again.....when i had this error i had done a lot of research on this error on different sites online(reditt & wat not)with different replies.....cos wen i contacted my ISP(i live in Mumbai)& asked him if i could change IP.....he said there was no point cos i just might be picking up a Ip frm a pool of blacklisted ip's.......then i did more research & found out it was a Sony problem.....cos the error just went by itself.The only reply which stood out for me on reditt was tht one guy posted tht this error mostly happens wen any upgrades are made on ur ISP's end which results as ur PS4 nt registering as a recognised device wen connecting to the router cos Ip bans are for DDos based attacks..... Link to comment Share on other sites More sharing options...
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