boltonfan Posted July 27, 2010 Report Share Posted July 27, 2010 my console has stopped reading discs after updating to firmware 3.40. It was purchased in April, 2008. 1) Can this be a firmware problem or is it hardware related? If I wait for the next firmware and update it, are there chances that the drive can come back to life. 2) Will Sony replace my console at 50% cost or will they repair it? 3) If I don't go to Sony, can the drive be repaired from a third party? Is it advisable or should I go to Sony only? Sorry if this has been answered before. Really pissed at the moment. 1. Have no clue 2. They'll replace it. Since your console is out of 1 yr warranty (assuming the console was purchased in India/PAL region), you'll have to pay 50% of the cost of a new console ie 10k. But you'll have to provide a proof of purchase ie a bill and warranty card for sony to accept your console. 3. Sony should accept your console if all conditions of the above point are fullfilled. I wouldn't go to a 3rd party dealer if I were you. If sony are accepting your console then you should give it to them. You'll get a brand new console (but may/ may not get warranty on it ). Link to comment Share on other sites More sharing options...
dharmilstar Posted July 27, 2010 Report Share Posted July 27, 2010 1. Have no clue 2. They'll replace it. Since your console is out of 1 yr warranty (assuming the console was purchased in India/PAL region), you'll have to pay 50% of the cost of a new console ie 10k. But you'll have to provide a proof of purchase ie a bill and warranty card for sony to accept your console. 3. Sony should accept your console if all conditions of the above point are fullfilled. I wouldn't go to a 3rd party dealer if I were you. If sony are accepting your console then you should give it to them. You'll get a brand new console (but may/ may not get warranty on it ). thanks for the reply. updated to 3.41 firmware still no success. will give it to Sony and will update here. Link to comment Share on other sites More sharing options...
reddevilgautam Posted July 28, 2010 Report Share Posted July 28, 2010 its a small update so one can download directly from PS3... Link to comment Share on other sites More sharing options...
ABBEY YAAR Posted July 29, 2010 Report Share Posted July 29, 2010 3.41 US UK thanks dan Link to comment Share on other sites More sharing options...
mixke Posted July 29, 2010 Report Share Posted July 29, 2010 its a small update so one can download directly from PS3... Link to comment Share on other sites More sharing options...
dharmilstar Posted July 30, 2010 Report Share Posted July 30, 2010 went to the sony service centre, they are saying I need to pay rs 15000 for a new console. I am wondering what to do now. Link to comment Share on other sites More sharing options...
reddevilgautam Posted July 30, 2010 Report Share Posted July 30, 2010 went to the sony service centre, they are saying I need to pay rs 15000 for a new console. I am wondering what to do now. don't think they r giving the right info - it has to be 50%. Link to comment Share on other sites More sharing options...
boltonfan Posted July 30, 2010 Report Share Posted July 30, 2010 Atindriya Bose That 75% policy applies to certain Sony consumer electronics, but not to the PS3. So that person has been misinformed. It is best to call the service centre to clear up such doubts. The policy is a flat 50% off on the current MRP of the PS3, no matter when it was purchased. So even if you bought a PS3 at launch in 2007 for Rs 39,990, you will only have to pay 50% of the current MRP (Rs 19,990). Of course, within the 1 year warranty period, replacement is free. Source Link to comment Share on other sites More sharing options...
dharmilstar Posted July 30, 2010 Report Share Posted July 30, 2010 Atindriya Bose Source Yes I read that. I tried to explain the stupid service centre guy who had no knowledge at all. He just refused to understand me. I also called the Sony toll free no and explained them. They said its upto the service centre how much to charge. I have pmed Sam for help. Lets see what happens. Link to comment Share on other sites More sharing options...
boltonfan Posted July 30, 2010 Report Share Posted July 30, 2010 Yes I read that. I tried to explain the stupid service centre guy who had no knowledge at all. He just refused to understand me. I also called the Sony toll free no and explained them. They said its upto the service centre how much to charge. I have pmed Sam for help. Lets see what happens. Don't just speak to the receptionist. Try contacting the manager or the Delhi head office. You'll get a faster response. Link to comment Share on other sites More sharing options...
dharmilstar Posted July 30, 2010 Report Share Posted July 30, 2010 Don't just speak to the receptionist. Try contacting the manager or the Delhi head office. You'll get a faster response. any contact number? Link to comment Share on other sites More sharing options...
Joy Posted July 30, 2010 Report Share Posted July 30, 2010 WTF why is the update size downloadable via PC is still 167MB ? After reading smaller size Sony update thread , downloaded it via PS3 for the very first time , and it was completed it 5 mins. Link to comment Share on other sites More sharing options...
VelivolusDas Posted July 30, 2010 Report Share Posted July 30, 2010 @skrutel: I don't think they would even know who Atindriya Bose is....... Forget what he said........ Link to comment Share on other sites More sharing options...
dabba Posted July 31, 2010 Report Share Posted July 31, 2010 WTF why is the update size downloadable via PC is still 167MB ? how will the pc know what to update in the firmware.. Link to comment Share on other sites More sharing options...
boltonfan Posted July 31, 2010 Report Share Posted July 31, 2010 any contact number? Nope Deleted the numbers! Link to comment Share on other sites More sharing options...
babj1 Posted August 2, 2010 Report Share Posted August 2, 2010 is the FW 3.40 bugged????? Link to comment Share on other sites More sharing options...
dabba Posted August 2, 2010 Report Share Posted August 2, 2010 the latest FW out is 3.41... i had no problems with 3.40... n none so far with 3.41 either.... /touch wood Link to comment Share on other sites More sharing options...
babj1 Posted August 2, 2010 Report Share Posted August 2, 2010 dabba bhai i have posted a reply in the YLOD thread.....see if you can help me Link to comment Share on other sites More sharing options...
Shantz Posted August 2, 2010 Report Share Posted August 2, 2010 CAUTION: Do not update to 3.41 as of now if you intend to upgrade your HDD anytime soon.. it is having issues (probably because of the incremental update feature) and may corrupt your new hard drives.. Link to comment Share on other sites More sharing options...
aRch-0n Posted August 2, 2010 Report Share Posted August 2, 2010 Darn it ws thinking of upgrading my hdd Link to comment Share on other sites More sharing options...
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