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f**k. I am not receiving the SMS totp for logging in. Is anyone else facing this issue with PSN?

 

Edit: @AnK I am stuck at the SMS TOTP page (not receiving any SMS). I am able to access my US PSN id using the backup code; but, I did not save the backup code for my Indian PSN id. I'll try disabling 2 Step verification via the PS4.

 

What problem are you facing?

Edited by silica
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19 minutes ago, silica said:

 

f**k. I am not receiving the SMS totp for logging in. Is anyone else facing this issue with PSN?

What issue are you facing exactly 

 

I am not able to login or change password 

& not receiving any email once I try to 

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6 minutes ago, AnK said:

What issue are you facing exactly 

 

I am not able to login or change password 

& not receiving any email once I try to 

 

Are you trying to change your password on your PS4(5) or through the PSN page on a browser?

 

Do you have 2 step verification enabled?

Edited by silica
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6 minutes ago, silica said:

 

Are you trying to change your password on your PS4(5) or through the PSN page on a browser?

 

Do you have 2 step verification enabled?

Both 

what is 2 step verification 
 

3 minutes ago, rushaboswal said:

Use the email recovery method. If does not work contact Sony asap. 2FA on nae tha?


what is 2FA

 

&which number to contact Sony on?!?

Edited by AnK
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14 minutes ago, AnK said:

Both 

what is 2 step verification 
 


what is 2FA

 

2 factor Authentication. If it is turned on, then after entering the password you will receive a 6 digit code on the registered mobile number, which has to be entered on the next page.

 

Contact Sony asap, if you are unable to access your account. Keep a copy of when your account was created, on which device it was created, your recent purchases, if your account is logged in on a PS4 or PS5 and the serial number of the device.

 

Edit:

 

https://www.playstation.com/en-in/support/account/log-in-issues-psn/

 

Access the above link.

 

@Walker Can you try logging in and let me know if you are receiving the SMS totp? 

 

@Walker Thanks for the info. I am not receiving for US or Indian PSN :(. Which mobile service provider do you use? I am on Airtel. It could be a problem with the MSP.

Edited by silica
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Spoken to them 

they are asking for 5 online friends ID

 

anyone who has me on their list pls give me your psn ID as I have been out from online gaming dont remember anyone’s ID thx 

 

My Id is ank666

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8 minutes ago, silica said:

 

2 factor Authentication. If it is turned on, then after entering the password you will receive a 6 digit code on the registered mobile number, which has to be entered on the next page.

 

Contact Sony asap, if you are unable to access your account. Keep a copy of when your account was created, on which device it was created, your recent purchases, if your account is logged in on a PS4 or PS5 and the serial number of the device.

 

Edit:

 

https://www.playstation.com/en-in/support/account/log-in-issues-psn/

 

Access the above link.

 

@Walker Can you try logging in and let me know if you are receiving the SMS totp?  

Yup got the sms. UK account too.

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3 minutes ago, AnK said:

Spoken to them 

they are asking for 5 online friends ID

 

anyone who has me on their list pls give me your psn ID as I have been out from online gaming dont remember anyone’s ID thx 

 

My Id is ank666

rileysnotz

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16 minutes ago, silica said:

 

 

@Walker Can you try logging in and let me know if you are receiving the SMS totp? 

 

@Walker Thanks for the info. I am not receiving for US or Indian PSN :(. Which mobile service provider do you use? I am on Airtel. It could be a problem with the MSP.

Possibly an MSP issue. Tried my Indian ID and got the sms too on Voda. UK on Jio.

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31 minutes ago, silica said:

 

2 factor Authentication. If it is turned on, then after entering the password you will receive a 6 digit code on the registered mobile number, which has to be entered on the next page.

 

Contact Sony asap, if you are unable to access your account. Keep a copy of when your account was created, on which device it was created, your recent purchases, if your account is logged in on a PS4 or PS5 and the serial number of the device.

 

Edit:

 

https://www.playstation.com/en-in/support/account/log-in-issues-psn/

 

Access the above link.

 

@Walker Can you try logging in and let me know if you are receiving the SMS totp? 

 

@Walker Thanks for the info. I am not receiving for US or Indian PSN :(. Which mobile service provider do you use? I am on Airtel. It could be a problem with the MSP.

I received the otp on Airtel on low network just fine bro. You sure it’s the right number. If it is I suggest contacting Sony. After how much time you’re logging back in

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