jak3072 Posted June 8, 2020 Report Share Posted June 8, 2020 Guys as stated above I made a few purchases that I need to refund. I'm trying to get through their chat but unable till now. What else can be done? Quote Link to comment Share on other sites More sharing options...
GameAnalyzer Posted June 8, 2020 Report Share Posted June 8, 2020 17 minutes ago, jak3072 said: Guys as stated above I made a few purchases that I need to refund. I'm trying to get through their chat but unable till now. What else can be done? check this might help https://www.playstation.com/en-in/legal/playstation-store-and-sony-entertainment-network-store-cancellation-policy/ Quote Link to comment Share on other sites More sharing options...
Guest Posted June 8, 2020 Report Share Posted June 8, 2020 Yeah, good luck with that. The process of getting refund on PSN is so bad. Quote Link to comment Share on other sites More sharing options...
Assassins Creed Posted June 9, 2020 Report Share Posted June 9, 2020 14 hours ago, jak3072 said: Guys as stated above I made a few purchases that I need to refund. I'm trying to get through their chat but unable till now. What else can be done? US or India store ? I remember having a nightmare once because of wrong purchase.. I had bought on US store as my PSN is US based and trying to get to their chat from India was a pain.. finally I called the US number spoke to them and it was refunded.. Quote Link to comment Share on other sites More sharing options...
jak3072 Posted June 9, 2020 Author Report Share Posted June 9, 2020 5 hours ago, Assassins Creed said: US or India store ? I remember having a nightmare once because of wrong purchase.. I had bought on US store as my PSN is US based and trying to get to their chat from India was a pain.. finally I called the US number spoke to them and it was refunded.. US PSN Store. Quote Link to comment Share on other sites More sharing options...
Assassins Creed Posted June 9, 2020 Report Share Posted June 9, 2020 (edited) 1 hour ago, jak3072 said: US PSN Store. Give them a call and convince them (not sure if the lines are open) that's the easiest way.. Hope you haven't downloaded the stuff you have bought, need that to prove them you bought by mistake... You can call US numbers free of cost from Gmail hangouts. Edited June 9, 2020 by Assassins Creed Quote Link to comment Share on other sites More sharing options...
Snake Posted June 9, 2020 Report Share Posted June 9, 2020 Whatever you do, do not file a chargeback. z they'll block your account. Quote Link to comment Share on other sites More sharing options...
jak3072 Posted June 9, 2020 Author Report Share Posted June 9, 2020 13 minutes ago, Snake said: Whatever you do, do not file a chargeback. z they'll block your account. What a charge back? 23 minutes ago, Assassins Creed said: Give them a call and convince them (not sure if the lines are open) that's the easiest way.. Hope you haven't downloaded the stuff you have bought, need that to prove them you bought by mistake... You can call US numbers free of cost from Gmail hangouts. Can't seem to find the customer care number. Do you mind forwarding it to me. Quote Link to comment Share on other sites More sharing options...
Snake Posted June 9, 2020 Report Share Posted June 9, 2020 1 hour ago, jak3072 said: What a charge back? Can't seem to find the customer care number. Do you mind forwarding it to me. If you use a CC and process a cargeback, which means to file a dispute with your bank. Sony will ban/block your account Quote Link to comment Share on other sites More sharing options...
Keano Posted June 9, 2020 Report Share Posted June 9, 2020 Charge back will almost always never work unless the merchant screwed up big time. They will point to the fine details in the ToS and will deny the charge back request. I am struggling to get ~$1300 back from Air Alaska because Expedia did not bother answering my calls, tweets. chat messages for over 10 days during the start of COVID-19. I couldn't change my travel dates and initiated a charge back. Provided call logs, tweet links and chat message screenshots but they still need more. Quote Link to comment Share on other sites More sharing options...
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