So it's been a good 4 months with the VU Premium Android. Everything was working fine till about 1 week back when the remote refused to switch on the TV. Changed 4 sets of batteries and none worked. So I used my phone to control the TV and unpaired the remote but the remote wouldn't get detected for pairing either. Anyone with a Activoice remote will know the tiny led under the mic hole lights up when any button is pressed. This wasn't happening. So finally decided to call VU support.
VU: Welcome blah blah blah
Me : My activoice remote isn't working.
VU: is it paired with the TV?
Me: It was but becuase it wasn't working I unpaired it but not it's not getting detected.
VU : OK sir we will reset the remote. First remove the batteries from the remote.
Me : Ok done.
VU : Now press the Google Assistant button for 15 seconds
Me : (Skeptical but I do it anyway because wtf do I know) Ok its done.
VU : Now press the home button for 15 secs.
Me : What does this do? (At this point I'm thinking this is probably clearing some primitive rom/bios or draining any latent charge, but wtf do I know)
VU : We are trying to reset the remote sir.
Me : Without any batteries? I mean does it have like a button cell inside to clear the chip or something? (I'm not being a smart a*s, just curious)
VU : Ummmm..... No sir it will reset the remote.
Me : (Ok he's the boss so I press the home button for 15 secs) Done!
VU : Now put the batteries in the remote and try to switch on the TV
Me : (After trying and nothing) That didn't work
VU : Ok sir I'm registering a complaint and a technician will visit in 48 hours.
Me : Ok. Thanks for trying. Have a good day.
VU : Thank you sir blah blah blah.
I hung up and decided to try the press 15 secs with the batteries in the remote and the damn thing worked. VU support guy probably read his script wrong but I'd expect these guys to think about what they're asking they're customers to do. This is just plain sad. I can imagine some poor soul not inclined to try something because its a TV and these things aren't cheap and not everyone leans towards tinkering, waiting for a technician to come and do what I did in 5 minutes. Which brings me to the second part of the service. I got a call today from a VU technician for directions to my address. Mind you this is 8 days after my complaint. I politely explain that the issue is fixed and he does not need to visit. I waited mainly because I wanted to know what the average I could expect from VU after that call that did not leave me with confidence.
Anyway Fantastic hardware, Poor service experience. If I have issues in the future my default attitude will be "get my issue fixed in 24 hours or expect a call every 2 hours with an Irate customer"