montsa007 Posted May 8, 2023 Report Share Posted May 8, 2023 (edited) Hi, Recently sold a few game discs on PS3 title to Gamloot. Packed them well, got a call after 2 days stating "NFS Shift PS3" won't be accepted, & if I want it to be destroyed or returned. Asked for a return, took approx a week to receive (Not sure is some employee slept over the disc or was tossing it around). Now I used the credits + some cash to buy a switch pro controller on 30th April (Sunday, or maybe 29th April), and few friends suggested GL doesn't sell legit switch controllers & they'll accept it if you ask them to take it citing not original as a reason. I cancelled my order on 1st May (Monday) & the tracking shows "RTO in Transit" Now I called them up on 4th May to ask what is the update?, where is the controller? (As I saw the same controller listed on their site for the same price, could be a new one, could be the one I cancelled), They said its still in transit & they'll credit my account once they get it & after a few minutes the pro controller is gone from the site. They did say there was some technical glitch on their site for 1st & 2nd May (Not sure how true as I do not trust them now for selling purpose) Its 8th May (Even the slowest of the slow courier service will have returned them the package by now), but I followed up again on 6th May asking what is going on as its been nearly a week, GL said they're in touch with courier & they are expecting the package in next 24-48 hours (not business hours, just hours) Now am not sure if GL is present in this forum or not, let me point out the issues I faced, -They switched the box of the PS3 game they were returning with a broken one (GL is this how low you get with customers?, stealing game cases!?) -I am not sure if they switched the disc (Reddit/YT does have posts where people mention about this practice being done by GL, i.e. returning cat scratched discs instead of mint clean ones) -On customer care call they said controller was shipped & they have mailed me already (However I never received any tracking number, the last mail for the controller order update was "Order confirmed awaiting shipment") - Who will be responsible if the controller is lost in transit? (I don't even know the tracking number for the package which was sent to me however asked to be cancelled even before it reached my hands & now not sure on which horizon it is enjoying vacation) -Rigorous followup required to know what was the situation of the controller (Marked as RTO in transit for 5+ days, afaik Bluedart isn't so slow with shipments) -Pro controller being listed on the site & then vanishing after the call with customer care (Could be a fluke, could be a glitch, could be foul play from GL) -Fake controllers being sold (Since I haven't held the controller in hands cannot comment, but multiple friends pointed it out that they don't have the knowledge to point out a dupe from a legit one & accept if asked to take it back) -What if I plan to purchase something (Pre-Owned) & it goes out of stock because I do not wish to pour additional money & want to use the credits which are being blocked thanks to "RTO in Transit" process? I hope others who *Plan* to dispose their warez on GL consider the above before taking a plunge. Edit : Happy to share photo/screenshots if required. Edited May 8, 2023 by montsa007 1 Quote Link to comment Share on other sites More sharing options...
Vaibhavp Posted May 8, 2023 Report Share Posted May 8, 2023 Gameloot is messing up. If their courier partners are not upto mark, get someone who would do better. Or give customer an option to use their own choice of courier service. Quote Link to comment Share on other sites More sharing options...
playstationdude Posted May 8, 2023 Report Share Posted May 8, 2023 2 hours ago, Vaibhavp said: Gameloot is messing up. If their courier partners are not upto mark, get someone who would do better. Or give customer an option to use their own choice of courier service. They do have the option to ship to them. However they normally use bluedart which is normally excellent. Really surprising its still in transit. If the courier used was delhivery then yes, i completely expect a f**k up Quote Link to comment Share on other sites More sharing options...
montsa007 Posted May 8, 2023 Author Report Share Posted May 8, 2023 (edited) The courier used was "Bluedart" to ship the product at my location, surprisingly Gameloot & my place are in the same city. Received a call from GL at about 6.30-6.45 or so, asking I had ordered a controller which I cancelled. Explained them that my friends suggest GL doesn't sell OG controllers so am not comfy taking it & hence cancelled it before it reaches my hands. The guy did say that GL doesn't sell dupe stuff & if I want they can ensure the controller reaches my place tomorrow. I denied & insisted that a refund be made as not interested in the controller anymore. The guy said they're expecting the controller to reach their office tomorrow & they'll initiate a refund once they get it. They asked for a tracking number, I said I don't have any, the last mail with respect to the controller from GL stated that the order is ready for shipment, I don't know if it was shipped via Bluedart/DTDC/Maruti/Anjani/Tirupati/Ganpati/Shanidev or Bajrangbali courier for that matter, let alone the tracking number. To which I asked a question "What if Bluedart messes up, and the controller never reaches you guys, do I still get the credit back, since I never even received the controller?" He replied "Yes we'll credit your account" I simply requested "Do it now, what are you waiting for, sort out the RTO process with Bluedart from your side as it has nothing to do with me, my credit is being blocked for no reason. Am unable to purchase anything because the amount/credits are blocked for no fault of mine & if I have to purchase anything i'll have to shell out more money from my pocket" The guy pinged me on whatsapp after the call and provided the tracking link for the controller which I had cancelled, I mean what am I to do with the tracking link?, when the guy said my account will be credited even if bluedart loses the package (Not that I want them to, but as a consumer they're delaying the reversal for no reason) Not going to sell anything to GL anymore, CeX is way better. --- Edit : Guy requested that I can personally visit GL office in Andheri to shop, maybe, maybe not. I didn't bring up the case swap issue, as I have accepted the fact that its in their DNA to do it, no point trying to make them listen to something they wont admit. Edited May 8, 2023 by montsa007 Quote Link to comment Share on other sites More sharing options...
montsa007 Posted May 9, 2023 Author Report Share Posted May 9, 2023 GL received the courier, amount is credited to my account & wallet as well. The time taken was bad. Quote Link to comment Share on other sites More sharing options...
dante77 Posted June 17, 2023 Report Share Posted June 17, 2023 I just put RE4 remake to sell orders on Gameloot and it has been around a week and there is no update. Don't know if their delivery pick up is ever gonna show up. I don't even know if they actually placed the order or just showing the status as pickup scheduled! I don't see cancel option too! Quote Link to comment Share on other sites More sharing options...
playstationdude Posted June 17, 2023 Report Share Posted June 17, 2023 9 minutes ago, dante77 said: I just put RE4 remake to sell orders on Gameloot and it has been around a week and there is no update. Don't know if their delivery pick up is ever gonna show up. I don't even know if they actually placed the order or just showing the status as pickup scheduled! I don't see cancel option too! Call their customer support Quote Link to comment Share on other sites More sharing options...
dante77 Posted June 17, 2023 Report Share Posted June 17, 2023 ^^I think I'll rather sell it to Gamenation and have my order with them sit as it is. Quote Link to comment Share on other sites More sharing options...
rushab oswal Posted June 18, 2023 Report Share Posted June 18, 2023 On 6/17/2023 at 12:47 PM, dante77 said: ^^I think I'll rather sell it to Gamenation and have my order with them sit as it is. Il always self ship. This reverse couriers like ecom expressbees and delhivery are tooo slow. Quote Link to comment Share on other sites More sharing options...
AnK Posted June 18, 2023 Report Share Posted June 18, 2023 I bought my Playstation 5 from GameLoot & it was quite good service. Really thankful to them as it was not at all easy to get hold of one that time. But when I tried selling them my PS4pro they wanted me to take care of things like packaging & handling. Gamesnation on the other hand took care of it themselves & gave me same price(20k). It was a bit delay as they hired multiple services but quite good & hassle free for me. Quote Link to comment Share on other sites More sharing options...
yatin509 Posted August 29, 2023 Report Share Posted August 29, 2023 Personally I have had super good experience with Gameloot. Have bought and sold multiple games/things. Once they even returned a disc which was not working at their cost. Only bad experience I had with them when I preordered Hotwheels Unleashed and they didn’t have enough quantities to serve the preorders. They didn’t inform me but when I reached out they refunded me to account. My opinion is that all of us can have bad experience with any platform e.g. Amazon has not refunded $170 to me for a cancelled order even after couple of weeks. I have had multiple follow ups but no resolution. Quote Link to comment Share on other sites More sharing options...
RV1709 Posted September 18, 2023 Report Share Posted September 18, 2023 My experience with them is positive except when it comes to cancellation and refund (even to the wallet). You raise a request and then you have to remind them several times on their social. Their social will then give you a CS number where it always says “agents are busy with other customers” When they cancel after a few days, they also ‘forget’ to refund the credit back to your wallet so you go through the reminding cycle again Quote Link to comment Share on other sites More sharing options...
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